Thanks for your response.
My name is Muhammad and I am part of their MSP Team.
I am also able to use Peter’s Login at our office and can use both Desktop/Web versions of Prezi. However, in their office infrastructure, we have deployed a Fortigate Firewall.
As per my debug analysis, the communication is happening towards to Prezi application on Port 80 and Port 443, However, the Desktop Version is not able to sync files and then download.
Is there any tool from your end which can test and confirms why it’s failing to sync.
As per firewall rules, it seems all ok.
Also, I have engaged vendor on this issue and we need to know the following in order to understand the issue.
- Is there any other port except 443 or 80 which is used by Prezi
I have also tried re-installing the same application with full administrative rights and still getting the same issue.
I appreciate your timely response to this ticket and look forward to your response.