My email address isn’t recognised when signing in to my account (Invalid login) (FAQ)


It seems you may have either mistyped your email address when signing up for your Prezi account or accidentally deleted the account registered with that email address.

Resolving this issue depends on your license type.

Enjoy, Pro and Edu Pro - Please check out this FAQ.

Public and Edu Enjoy - To get help, please visit the Problems logging in? help article. Prezi Support staff will help you log in to your account again.

Still have questions? Browse the FAQ or ask the community.