My presentation is missing, can you help me find it? (FAQ)

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We will try. But first, please do the following:

  • make sure you are logged in to the correct Prezi account. You can check this on your Settings & Account page.

  • allow/white-list *prezi.com, *.prezi.com, *.static.prezi.com, *s3.amazonaws.com, *.prezi.com.s3.amazonaws.com, *.preziusercontent.com, *prezi-a.akamaihd.net and *.cloudfront.net each for both http and https in your browser, and any firewall software, browser privacy add-on, etc. that you may be running on your computer.

  • try logging in to your account from a different browser. Our website supports all major modern browsers, but for the best experience, we recommend using the latest version of Firefox, Chrome or Safari.

  • update Adobe Flash

If you still seem to be missing the presentation, please open a new topic and share a link to the presentation. You can find this link for example in your browser history.

Related FAQ
My presentation has lost content. Can you help me recover it?
I’ve accidentally deleted my presentation, can you help me recover it?


Still have questions? Browse the FAQ or ask the community.