My prezi wont load

#1

My computer reboot and when I got back online my prezi wont load please help me i put in alot of work into it.

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#2

Hello @Christian_Pailiacho, could you please try to clear the cache/cookies from your browser and retry to open the presentations? Let us know if it worked out!

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#3

It worked thank you,

I have a question if I want to download my prezi when i hit the option what format can i download it into?

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#4

do anyone know @ezekiel_mascoll

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#5

I don’t know maybe @Catarina would help

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#6

Hello @Christian_Pailiacho, we are glad the issue is solved :slight_smile: in order to download your presentation you need to have a Plus or higher Prezi Next plan.

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#7

Hi @god_speed2.0

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