Network problems


#1

Hi, I have some network problems with the desktop app. I made the presentation in chrome, when I see the presentation in the desktop app I cannot see the pictures and sync fails. I’m working behind a proxy in a company network. Also, I cannot copy/paste any pictures to the desktop app. In general its a network problem but I don’t know how to solve it. There are no settings for network in prezi.


#2

@brian_geiser Please check this forum topic and if necessary, provide this document to your IT department. I hope this solves the problem!


#3

Hi, Thanks for the answer! Are these settings also required for the desktop app? So the desktop app is also using these firewall settings, i assume?


#4

Yes, when syncing the presentations to the cloud, the same firewall settings can block the process.