New presentation

#1

I purchased a basic package and when I choose a template it wants me to start my new trial period. What do I need to do? I have paid $84 and have yet been able to produce one presentation. I have two big projects due and really need some feedback, please.

#2

Hello @Trina_Klaiss, your current account has a Basic plan so there isn’t any payment connected to it. I investigated your account and from our end I was able to start a new presentation without any issues. Could you please send us a screenshot of what happens when you try to do so?