No audio on my Prezi Video

Hello, I recorded a video. The video looks great, but there is no audio. Please help. I have checked the audio setting in Chrome, the audio settings on my computer, I inserted a microphone … no juice. No audio.

Link: https://prezi.com/v/zqwvu7xcl3u_/

Hello @Cecily_Anthony, could you please test recording your voice with this tool? Let us know if you are able to record and also reproduce the audio.

We would also recommend you to use our dedicated forum for Prezi Video, you can check it here.

Hope to hear from you soon! :slight_smile:

Não sai o som no meu video. Só aparece a minha boca mexendo.

Olá @Danielle_Carvalho_Ve, juntei o seu comentário à publicação correspondente. Poderia enviar-nos o link do seu vídeo para que possamos investigar?

Poderia também testar a gravação da sua voz com esta ferramenta? Informe-nos se consegue gravar e reproduzir o áudio, por favor :slight_smile:

Obrigada, Catarina.
O problema era no meu computador. Não sei exatamente o quê… atualizei todas as ferramentas de áudio que encontrei e deu certo.
Agradeço a atenção.

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Olá @Danielle_Carvalho_Ve, fico muito feliz que o problema se encontre resolvido :slight_smile:

Se você tiver mais perguntas ou necessitar algum outro tipo de auxílio, não hesite em entrar em contato!

Bonjour, je suis tout à fait novice et découvre Prezi video pour une présentation à des stagiaires. J’ai un OS.10.12, je ne veux pas télécharger Prezi Video, mais travailler en ligne. Je suis sur Chrome, donc tout devrait fonctionner. J’ai un pb de son, au visionnage de la vidéo, alors que les micros, interne ou externe, marchent parfaitement avec les autres applications. là, c’est le silence. Pourriez-vous me dire quoi faire?
C’est assez urgent. Merci.

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Bonjour @Marie_Bernard, j’ai fusionné votre question avec le sujet pertinent.
Avez-vous un exemple vidéo que vous pouvez montrer sans son?
Veuillez vous assurer que vous avez activé l’accès au microphone de Google Chrome dans vos préférences système. Vous pouvez trouver plus d’informations à ce sujet ici.

Vous pouvez également visiter cette page de paramètres sur Google Chrome et vérifier si Prezi a accès à votre microphone.

I have recorded a video and the audio has disappeared. It worked very when I recorded it and when my colleagues watched it. But it has since disappeared. This is the video: https://prezi.com/v/4qej_u09ooqs/

Hey @Studievalg_Fyn I’ve reported the issue to our developers, they’ll be looking into it soon! I apologize for the inconvenience.

I’ll let you know once we have anything.

Hi, I can’t seem to be able to record my voice on Prezi Video.
I’m using AirPods, which work great for Zoom, Skype, etc., but for some reason my voice is not recorded on Prezi Video when using them. I know Prezi recognises them, because it shows AirPods in the down right hand corner and when I turned the Bluetooth off, Prezi immediately said that now no microphone was plugged in.
Any ideas as to what may be the issue? I’m using Win 10.

Hello @Miroslaw_Sadowski, I merged your post with the relevant thread. Is this happening in the online editor or desktop application?

Hope to hear from you soon!

Estou tentando gravar um video usando o evocam hd para Iphone, no MacBook, ele grava, o som aparece no arquivo quando eu faço o download, no entanto, quando envio para o imove para fazer a edição o som desaparece, poderiam me ajudar?

Olá @Ricardo_Brandt, você poderia detalhar sua pergunta um pouco mais? Em que momento você envolve o Prezi Video nesse processo?

Hi Folks, same issue here, using the desktop software, recording audio using an external USB mic with no luck. Tested using the link above and it is working fine and dandy, it is also the default Mic within Windows settings and is recording fine for all other applications. Furthermore I switched to an alternate Mic within my webcam and thats not working either! I’m desperate to record my video, any ideas?

Hi @Gareth_Jones, so if I understand correctly you do not have any audio input with your Prezi Video desktop application, right?

In that case, could you please double-check following this article if Prezi Video has access to your microphone?