No longer able to create a share link

Hello as of this past January I was able to create a link and share & present my Prezi presentations remotely. There is no cogwheel for me to choose from for my Prezi Presentations, but there is one for the video. What happened that I don’t even have the option anymore. How can I fix this? Please advise since I do pay for the service and am unable to use it to what I normally have been able to use it for.

Hi @Victoria_Czapski, could you please send a screenshot of the issue?
Could you please check this article and let me know if it helps?