(Not Working) Remote Control Function via Samsung Galaxy S10

Hi everyone ,

I have the education subscription to Prezi and am trying to use my Samsung Mobile s10 to act as a clicker. The phone and desktop app appear to connect successfully however as I navigate through the presentation on my mobile , nothing happens on the desktop?

What am I missing ? :smile:

Thanks

Alex

Hi @Alex_Mackenzie, in order to troubleshoot this issue we would need to have more information regarding the PC or MAC you are using and the bluetooth version you have in both of the devices.

I would recommend updating the bluetooth driver first, then I would make sure the two devices are not paired with each other and only connect them via the Prezi application. I would also recommend that you reinstall the Prezi Viewer app on your phone with a phone restart after removing the application. :slight_smile:
Hope this helps!