Paid for Prezi plus which said offline access, but wont let me connect to desktop app


#1

Paid for Prezi plus which said offline access, but wont let me connect to desktop app. Desktop app keeps saying to upgrade to another account.


#2

@Lorinda_van_Dyk Sorry for the inconvenience.

I tested your account and everything seemed to be working properly, could you try to log into the desktop app again?

Please make sure you install the latest version of the Prezi Next desktop application.