Poor video resolution after processing

When I try to add my mp4, the video quality is terrible (the file when opened on its own is good quality and the overall file size is 1300kb). Any ideas as to why?

Hi Shawna,

If you experience problems with video uploads, please try converting the file to the FLV format. This is the format that works best in our experience.

For more information on how to insert videos, click here.
Best,
Niki

I’ve also had poor video quality - so much that it’s unplayable in the presentation. 

Hi Laura, could you please try the tips I mentioned above?

I’ve also had an issue uploading video - terrible quality when able to upload a .m4v file. I’m unable to insert an avi or flv file and receive the technical error saying “2562 the reason is: Exception in callback.” Any other suggestions?