I often use my laptop with an ultrawide.
I typically use Prezi Desktop just on my laptop screen because if I try to use it on 2nd ultra-wide display the presentation is sluggish and unusable. The hardware is a gaming laptop with a nvidia card and plenty of memory and CPU. Part of the sluggishness is the presentation always goes to full-screen mode, even on an ultrawide.
So my workaround is to run the Prezi desktop editor on my laptop screen only. However, when I click present the on my laptop screen the editor tosses the presentation over to the 2nd monitor, the ultrawide screen. In this scenario the Prezi desktop program will consistently crash as soon as the presentation tries to appear. As a workaround, I would like to tell Prezi desktop to not try to present to the second monitor. but there is no control for that.
Really it’s expected the presentation would work on larger monitors without crashing, without slushiness, and without going only into full-screen mode.
Is there a log or something I can send Prezi support to help identify the crashing problem?