Presentations not downloading in Prezi next

I have an EDU Plus account and I wanted to download my presentation to Prezi Next, but I always get the message that downloading is failed and I have to try again later. It’s already doing this since the beginning of my subscription on 30 September 2019.

Hello @Adrienn_Baan, could you please make sure there are no firewall or adblock settings in your computer that could the blocking the download of the presentations?