Presentations not downloading in Prezi next

I have an EDU Plus account and I wanted to download my presentation to Prezi Next, but I always get the message that downloading is failed and I have to try again later. It’s already doing this since the beginning of my subscription on 30 September 2019.

Hello @Adrienn_Baan, could you please make sure there are no firewall or adblock settings in your computer that could the blocking the download of the presentations?

I can download all presentations exept one since yesterday

me to pleaese help.I am afraid I Can not present it or download it https://prezi.com/view/eVisbcgBOEUOu8omf99i

Hi @Rndood_Sweet, could you please send us your system specifications (Windows/Mac, OS) so we could further investigate?

it is mac os

Hi @Rndood_Sweet, is it this presentation? We’re investigating the issue.

yes it is…

Thank you @Rndood_Sweet, we are investigating the issue now, I’ll get back to you as soon as I know more.

I am on a Windows PC and having this same issue but only on some of my Prezis, there are a handful that are fine but most won’t download. My IT team can’t see issues and others within the company aren’t having this issue either. Please help!