I have an EDU Plus account and I wanted to download my presentation to Prezi Next, but I always get the message that downloading is failed and I have to try again later. It’s already doing this since the beginning of my subscription on 30 September 2019.
me to pleaese help.I am afraid I Can not present it or download it https://prezi.com/view/eVisbcgBOEUOu8omf99i
Hi @Rndood_Sweet, could you please send us your system specifications (Windows/Mac, OS) so we could further investigate?
it is mac os
Hi @Rndood_Sweet, is it this presentation? We’re investigating the issue.
yes it is…
Thank you @Rndood_Sweet, we are investigating the issue now, I’ll get back to you as soon as I know more.
I am on a Windows PC and having this same issue but only on some of my Prezis, there are a handful that are fine but most won’t download. My IT team can’t see issues and others within the company aren’t having this issue either. Please help!
Hello @Brandon_Stone, we have investigated your account and we were able to download all the presentations without any issues? Is the problem still going on?
Hope to hear from you soon!
I don’t know what you did but it’s fixed! Thank you!
Hello @Brandon_Stone, I am glad the issue is now resolved