Prezi can't connect to get images online

#1

I’m an infrequent user thus Enjoyment subscription. This is my first request for help, and I don’t appreciate not being able to contact support directly because I don’t pay enough.
My problem is,although it’s always worked before,when I try to import images off the internet I get an error message:“We had a connection problem. Try again and it should work.”
I am trying to edit a presentation and am not being allowed to do so.

#2

Hello @Wayne_Dixon, can you please try opening Prezi in a different browser (Chrome, Firefox 64bit, Edge or Safari)? In case the problem persists, most likely a firewall or another security software running on your computer is preventing you from accessing this feature. Please consult this tutorial.