Prezi Classic troubleshooting

I have been (and still am!) an avid Prezi user and use it every day in all aspects of my teaching career. However, this is the first time that I have had a problem I cant fix and urgently need some advice please! Every time I try to edit one of my prezis it says " last action could not be supported, the content i wanted to modify was too big or small on the prezi canvas" I have been through it but cant see anything?! does any one have any ideas?!

Hello @KIM_ADAMS, it seems that your presentation has too great of a difference between the smallest objects and its overall size. Some characteristics are:

  • a choppy/jittery animation caused by zooming out via the home button.
  • stretched path lines in the top left corner of the canvas in path mode.
  • error messages like “Can’t Zoom Out Further” or “Can’t Pan More”.

In order to fix this, make the smallest objects larger and/or the largest objects smaller, and group the content closer together so that the path lines are no longer stretched off the canvas. This way you can make a smoother transition. Please, create a backup copy so you can save the original version of the presentation. Let us know if you were able to fix the issue!

same issue is happening for me.
I copied the presentation and tried to delete the big file but it is not allowing to delete also.
I used to get this. I used to do the universal fixing. Restarting the my laptop. i dont know the reason but it helped be so far. But not today.
Please help me.
I have a presentation in 8Hr.

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Hello @Reginald_Samuel, I have investigated your presentation and everything seems to be working correctly, is the issue still happening in your end?

i copied the content and created an another prezi.
Please check this link i am unable to remove the picture.

Hello @Reginald_Samuel, I created a Support copy of the presentation so I could investigate it.

I could see that you had several objects with a very small size, so I selected them and deleted it, as you can check in this video. Could you let me know if you are able to do the same? :slight_smile:

thank you your efforts

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Hi there, my Prezi used to work fine and I put lots of work into it. All of a sudden, now when I’m trying edit, I’m getting several problems:
-When dragging frames they disappear, or pop up in completely different locations because it snaps somewhere very different
-I can’t zoom in or out or drag unless I click on certain frames
-When changing the size of pictures they snap to really really big ones and I can’t change just a bit.

Some of my images are small and I sometimes get “cant zoom in more” so that might have something to do with it.

I would probably get the pro version of prezi if I knew it would fix these problems but I haven’t seen anything about this being discussed.
Here is the link to my prezi if it helps:

if that link doesn’t work try this:

Hello @Jacob_Sawatzky, I merged your post with the relevant thread. Could you please check the reply above? :slight_smile:

Let us know if this could fix the issue!