PREZI_CREATION_FAILED error message


#1

when i try to create a presentation i get this error PREZI_CREATION_FAILED

and when i try to run a presentation it won´t load either just black screen


#2

Issues like this are mostly caused by firewall and security settings. Our online editor supports Chrome, Safari and Firefox 64-bit, but for the best experience we recommend using the latest version of Chrome.

Please make sure that JavaScript and cookies are allowed (white-listed) for

*prezi.com
*.prezi.com
*.static.prezi.com
*s3.amazonaws.com
*.prezi.com.s3.amazonaws.com
*prezi-a.akamaihd.net
*.preziusercontent.com
*.cloudfront.net
each for both http and https, in your browser and any firewall software, browser privacy add-on, etc. that you may be running on your computer.

Note: If you experience this issue from a protected network, you may need to ask the responsible IT person to make these adjustments for you. This is common if you are trying to access Prezi.com from an educational institution or a company network.

I hope it helps!