Prezi.exe error with DirectX

Hi There. I’m having a problem with the Prezi.exe file. I have a few presentations on my profile in I used to work downloading the Prezi to my computer to work offline… I did this process for a year, and yesterday when I wanted to download the last version of my prezi I had a problem.
When I download the file and unzip it … I find only one file called “Prezi-Windows.exe” (Time before that folder contained a lot of files and folders and not only one execute file). The problem is that when I make double clic on this file appears a message saying “Directx is missing… Install it please and try again”. So, I decided to install “Directx” (from the zip file). Then I rebooted the machine and try again and I’m having the same problem, “DIrectx is missing…” I tried in 2 different machines… one with Windows 7 64 bits and the other Windows XP 32 bits.
please help me with this issue.

I have had the same problem mentioned above.

We have the same issue. But our users are downloading and loading them from a Citrix Windows Server2008 R2 machine. It used to work according our users. Probably something to do with the updated executable.

The error appears when we have a prezi downloaded and run the prezi-windows.exe. The error states: “DirectX is required to view this prezi. Please install it and run again.”

See Pastebin link for the DXDiag Information:

Please advise…

Hi Vanda,
I ran DXDiag.exe and here are the results…

System Information

Time of this report: 11/1/2016, 16:35:26
       Machine name: WINDOWS7
   Operating System: Windows 7 Professional 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_rtm.101119-1850)
           Language: Spanish (Regional Setting: Spanish)
System Manufacturer: Dell Inc.
       System Model: Inspiron 3558
               BIOS: BIOS Date: 04/22/16 14:05:03 Ver: A09.00
          Processor: Intel® Core™ i3-5015U CPU @ 2.10GHz (4 CPUs), ~2.1GHz
             Memory: 4096MB RAM
Available OS Memory: 4006MB RAM
          Page File: 3324MB used, 4685MB available
        Windows Dir: C:\Windows
    DirectX Version: DirectX 11
DX Setup Parameters: Not found
   User DPI Setting: Using System DPI
 System DPI Setting: 96 DPI (100 percent)
    DWM DPI Scaling: Disabled
     DxDiag Version: 6.01.7601.17514 32bit Unicode

DxDiag Notes

      Display Tab 1: No problems found.
        Sound Tab 1: No problems found.
          Input Tab: No problems found.

DirectX Debug Levels

Direct3D:    0/4 (retail)
DirectDraw:  0/4 (retail)
DirectInput: 0/5 (retail)
DirectMusic: 0/5 (retail)
DirectPlay:  0/9 (retail)
DirectSound: 0/5 (retail)
DirectShow:  0/6 (retail)

Display Devices

          Card name: Tarjeta gráfica VGA estándar
       Manufacturer: (Tipos de pantalla estándar)
          Chip type: Intel® HSW Mobile/Desktop Graphics Chipset Accelerated VGA BIOS
           DAC type: 8 bit
         Device Key: Enum\PCI\VEN_8086&DEV_1616&SUBSYS_06B01028&REV_09
     Display Memory: n/a
   Dedicated Memory: n/a
      Shared Memory: n/a
       Current Mode: 1366 x 768 (32 bit) (1Hz)
       Monitor Name: Monitor PnP genérico
      Monitor Model:
         Monitor Id:
        Native Mode:
        Output Type:
        Driver Name: vga
Driver File Version: 6.01.7600.16385 (Spanish)
     Driver Version: 6.1.7600.16385
        DDI Version: unknown
       Driver Model: desconocido
  Driver Attributes: Final Retail
   Driver Date/Size: 7/13/2009 20:38:47, 15360 bytes
        WHQL Logo’d: Yes
    WHQL Date Stamp:
  Device Identifier: {D7B78E66-5556-11CF-9933-003BA7C2CB35}
          Vendor ID: 0x8086
          Device ID: 0x1616
          SubSys ID: 0x06B01028
        Revision ID: 0x0009
 Driver Strong Name: Unknown
     Rank Of Driver: Unknown
        Video Accel:
      Deinterlace Caps: n/a
       D3D9 Overlay: n/a
            DXVA-HD: n/a
       DDraw Status: Not Available
         D3D Status: Not Available
         AGP Status: Not Available

Sound Devices

            Description: Altavoces (Dispositivo de High Definition Audio)
 Default Sound Playback: Yes
 Default Voice Playback: Yes
            Hardware ID: HDAUDIO\FUNC_01&VEN_10EC&DEV_0255&SUBSYS_102806B0&REV_1000
        Manufacturer ID: 1
             Product ID: 65535
                   Type: WDM
            Driver Name: HdAudio.sys
         Driver Version: 6.01.7601.17514 (Spanish)
      Driver Attributes: Final Retail
            WHQL Logo’d: Yes
          Date and Size: 11/21/2010 00:23:47, 350208 bytes
            Other Files:
        Driver Provider: Microsoft
         HW Accel Level: Basic
              Cap Flags: 0xF1F
    Min/Max Sample Rate: 100, 200000
Static/Strm HW Mix Bufs: 1, 0
 Static/Strm HW 3D Bufs: 0, 0
              HW Memory: 0
       Voice Management: No
 EAX™ 2.0 Listen/Src: No, No
   I3DL2™ Listen/Src: No, No
Sensaura™ ZoomFX™: No

Sound Capture Devices

            Description: Micrófono (Dispositivo de High Definition Audio)
  Default Sound Capture: Yes
  Default Voice Capture: Yes
            Driver Name: HdAudio.sys
         Driver Version: 6.01.7601.17514 (Spanish)
      Driver Attributes: Final Retail
          Date and Size: 11/21/2010 00:23:47, 350208 bytes
              Cap Flags: 0x1
           Format Flags: 0xFFFFF

DirectInput Devices

      Device Name: Mouse
         Attached: 1
    Controller ID: n/a
Vendor/Product ID: n/a
        FF Driver: n/a

      Device Name: Teclado
         Attached: 1
    Controller ID: n/a
Vendor/Product ID: n/a
        FF Driver: n/a

Poll w/ Interrupt: No

USB Devices

  • Concentrador raíz USB
    | Vendor/Product ID: 0x8086, 0x9CA6
    | Matching Device ID: usb\root_hub20
    | Service: usbhub
    ±+ Generic USB Hub
    | | Vendor/Product ID: 0x8087, 0x8001
    | | Location: Port_#0001.Hub_#0001
    | | Matching Device ID: usb\class_09
    | | Service: usbhub

Gameport Devices

PS/2 Devices

  • Teclado PS/2 estándar
    | Matching Device ID: *pnp0303
    | Service: i8042prt
  • Controlador de teclado de Terminal Server
    | Matching Device ID: root\rdp_kbd
    | Upper Filters: kbdclass
    | Service: TermDD
  • Mouse compatible PS/2
    | Matching Device ID: *pnp0f13
    | Service: i8042prt
  • Controlador de mouse de Terminal Server
    | Matching Device ID: root\rdp_mou
    | Upper Filters: mouclass
    | Service: TermDD

Disk & DVD/CD-ROM Drives

      Drive: C:
 Free Space: 96.7 GB
Total Space: 119.9 GB
File System: NTFS
      Model: TOSHIBA MQ01ABD100 ATA Device

      Drive: D:
 Free Space: 833.8 GB
Total Space: 833.9 GB
File System: NTFS
      Model: TOSHIBA MQ01ABD100 ATA Device

      Drive: E:
      Model: PLDS DVD±RW DU-8A5LH ATA Device
     Driver: c:\windows\system32\drivers\cdrom.sys, 6.01.7601.17514 (Spanish), , 0 bytes

System Devices

     Name: Controladora simple de comunicaciones PCI
Device ID: PCI\VEN_8086&DEV_9CBA&SUBSYS_06B01028&REV_03\3&11583659&0&B0
   Driver: n/a

     Name: Puente PCI estándar de PCI a PCI
Device ID: PCI\VEN_8086&DEV_9C90&SUBSYS_06B01028&REV_E3\3&11583659&0&E0
   Driver: n/a

     Name: Controladora de bus serie universal(USB)
Device ID: PCI\VEN_8086&DEV_9CB1&SUBSYS_06B01028&REV_03\3&11583659&0&A0
   Driver: n/a

     Name: Controladora ATA de serie AHCI 1.0 estándar
Device ID: PCI\VEN_8086&DEV_9C83&SUBSYS_06B01028&REV_03\3&11583659&0&FA
   Driver: n/a

     Name: Controlador de host de PCI a USB mejorado
Device ID: PCI\VEN_8086&DEV_9CA6&SUBSYS_06B01028&REV_03\3&11583659&0&E8
   Driver: n/a

     Name: Tarjeta gráfica VGA estándar
Device ID: PCI\VEN_8086&DEV_1616&SUBSYS_06B01028&REV_09\3&11583659&0&10
   Driver: n/a

     Name: Controladora de bus SM
Device ID: PCI\VEN_8086&DEV_9CA2&SUBSYS_06B01028&REV_03\3&11583659&0&FB
   Driver: n/a

     Name: Controladora de High Definition Audio
Device ID: PCI\VEN_8086&DEV_160C&SUBSYS_06B01028&REV_09\3&11583659&0&18
   Driver: n/a

     Name: Controladora de High Definition Audio
Device ID: PCI\VEN_8086&DEV_9CA0&SUBSYS_06B01028&REV_03\3&11583659&0&D8
   Driver: n/a

     Name: Puente PCI de CPU host estándar
Device ID: PCI\VEN_8086&DEV_1604&SUBSYS_06B01028&REV_09\3&11583659&0&00
   Driver: n/a

     Name: Puente PCI estándar de PCI a PCI
Device ID: PCI\VEN_8086&DEV_9C98&SUBSYS_06B01028&REV_E3\3&11583659&0&E4
   Driver: n/a

     Name: Intel® Dual Band Wireless-AC 3160
Device ID: PCI\VEN_8086&DEV_08B3&SUBSYS_84708086&REV_83\4&2F109D50&0&00E2
   Driver: n/a

     Name: Puente PCI estándar de PCI a PCI
Device ID: PCI\VEN_8086&DEV_9C96&SUBSYS_06B01028&REV_E3\3&11583659&0&E3
   Driver: n/a

     Name: Controladora Ethernet
Device ID: PCI\VEN_10EC&DEV_8136&SUBSYS_06B01028&REV_07\4&30D33A9&0&00E3
   Driver: n/a

     Name: Puente PCI ISA estándar
Device ID: PCI\VEN_8086&DEV_9CC5&SUBSYS_06B01028&REV_03\3&11583659&0&F8
   Driver: n/a

     Name: Puente PCI estándar de PCI a PCI
Device ID: PCI\VEN_8086&DEV_9C94&SUBSYS_06B01028&REV_E3\3&11583659&0&E2
   Driver: n/a

DirectShow Filters

DirectShow Filters:
WMAudio Decoder DMO,0x00800800,1,1,WMADMOD.DLL,6.01.7601.17514
WMAPro over S/PDIF DMO,0x00600800,1,1,WMADMOD.DLL,6.01.7601.17514
WMSpeech Decoder DMO,0x00600800,1,1,WMSPDMOD.DLL,6.01.7601.17514
MP3 Decoder DMO,0x00600800,1,1,mp3dmod.dll,6.01.7600.16385
Mpeg4s Decoder DMO,0x00800001,1,1,mp4sdecd.dll,6.01.7600.16385
WMV Screen decoder DMO,0x00600800,1,1,wmvsdecd.dll,6.01.7601.17514
WMVideo Decoder DMO,0x00800001,1,1,wmvdecod.dll,6.01.7601.17514
Mpeg43 Decoder DMO,0x00800001,1,1,mp43decd.dll,6.01.7600.16385
Mpeg4 Decoder DMO,0x00800001,1,1,mpg4decd.dll,6.01.7600.16385
DV Muxer,0x00400000,0,0,qdv.dll,6.06.7601.17514
Color Space Converter,0x00400001,1,1,quartz.dll,6.06.7601.17514
WM ASF Reader,0x00400000,0,0,qasf.dll,12.00.7601.17514
Screen Capture filter,0x00200000,0,1,wmpsrcwp.dll,12.00.7601.17514
AVI Splitter,0x00600000,1,1,quartz.dll,6.06.7601.17514
VGA 16 Color Ditherer,0x00400000,1,1,quartz.dll,6.06.7601.17514
Microsoft DTV-DVD Video Decoder,0x005fffff,2,4,msmpeg2vdec.dll,6.01.7140.0000
AC3 Parser Filter,0x00600000,1,1,,6.06.7601.17514
MJPEG Decompressor,0x00600000,1,1,quartz.dll,6.06.7601.17514
MPEG-I Stream Splitter,0x00600000,1,2,quartz.dll,6.06.7601.17514
SAMI (CC) Parser,0x00400000,1,1,quartz.dll,6.06.7601.17514
VBI Codec,0x00600000,1,4,,6.06.7601.17514
MPEG-2 Splitter,0x005fffff,1,0,,6.06.7601.17514
Closed Captions Analysis Filter,0x00200000,2,5,cca.dll,6.06.7601.17514
Microsoft MPEG-2 Video Encoder,0x00200000,1,1,msmpeg2enc.dll,6.01.7601.17514
Internal Script Command Renderer,0x00800001,1,0,quartz.dll,6.06.7601.17514
MPEG Audio Decoder,0x03680001,1,1,quartz.dll,6.06.7601.17514
DV Splitter,0x00600000,1,2,qdv.dll,6.06.7601.17514
Video Mixing Renderer 9,0x00200000,1,0,quartz.dll,6.06.7601.17514
Microsoft MPEG-2 Encoder,0x00200000,2,1,msmpeg2enc.dll,6.01.7601.17514
ACM Wrapper,0x00600000,1,1,quartz.dll,6.06.7601.17514
Video Renderer,0x00800001,1,0,quartz.dll,6.06.7601.17514
MPEG-2 Video Stream Analyzer,0x00200000,0,0,sbe.dll,6.06.7601.17514
Line 21 Decoder,0x00600000,1,1,qdvd.dll,6.06.7601.17514
Video Port Manager,0x00600000,2,1,quartz.dll,6.06.7601.17514
Video Renderer,0x00400000,1,0,quartz.dll,6.06.7601.17514
VPS Decoder,0x00200000,0,0,,6.06.7601.17514
WM ASF Writer,0x00400000,0,0,qasf.dll,12.00.7601.17514
VBI Surface Allocator,0x00600000,1,1,,6.01.7601.17514
File writer,0x00200000,1,0,qcap.dll,6.06.7601.17514
iTV Data Sink,0x00600000,1,0,itvdata.dll,6.06.7601.17514
iTV Data Capture filter,0x00600000,1,1,itvdata.dll,6.06.7601.17514
DVD Navigator,0x00200000,0,3,qdvd.dll,6.06.7601.17514
Overlay Mixer2,0x00200000,1,1,qdvd.dll,6.06.7601.17514
AVI Draw,0x00600064,9,1,quartz.dll,6.06.7601.17514
RDP DShow Redirection Filter,0xffffffff,1,0,DShowRdpFilter.dll,
Microsoft MPEG-2 Audio Encoder,0x00200000,1,1,msmpeg2enc.dll,6.01.7601.17514
WST Pager,0x00200000,1,1,,6.06.7601.17514
MPEG-2 Demultiplexer,0x00600000,1,1,,6.06.7601.17514
DV Video Decoder,0x00800000,1,1,qdv.dll,6.06.7601.17514
Null Renderer,0x00200000,1,0,qedit.dll,6.06.7601.17514
MPEG-2 Sections and Tables,0x005fffff,1,0,,6.06.7601.17514
Microsoft AC3 Encoder,0x00200000,1,1,msac3enc.dll,6.01.7601.17514
Smart Tee,0x00200000,1,2,qcap.dll,6.06.7601.17514
Overlay Mixer,0x00200000,0,0,qdvd.dll,6.06.7601.17514
AVI Decompressor,0x00600000,1,1,quartz.dll,6.06.7601.17514
AVI/WAV File Source,0x00400000,0,2,quartz.dll,6.06.7601.17514
Wave Parser,0x00400000,1,1,quartz.dll,6.06.7601.17514
MIDI Parser,0x00400000,1,1,quartz.dll,6.06.7601.17514
Multi-file Parser,0x00400000,1,1,quartz.dll,6.06.7601.17514
File stream renderer,0x00400000,1,1,quartz.dll,6.06.7601.17514
Microsoft DTV-DVD Audio Decoder,0x005fffff,1,1,msmpeg2adec.dll,6.01.7140.0000
AVI Mux,0x00200000,1,0,qcap.dll,6.06.7601.17514
Line 21 Decoder 2,0x00600002,1,1,quartz.dll,6.06.7601.17514
File Source (Async.),0x00400000,0,1,quartz.dll,6.06.7601.17514
File Source (URL),0x00400000,0,1,quartz.dll,6.06.7601.17514
Infinite Pin Tee Filter,0x00200000,1,1,qcap.dll,6.06.7601.17514
Enhanced Video Renderer,0x00200000,1,0,evr.dll,6.01.7601.17514
BDA MPEG2 Transport Information Filter,0x00200000,2,0,,6.06.7601.17514
MPEG Video Decoder,0x40000001,1,1,quartz.dll,6.06.7601.17514

WDM Streaming Tee/Splitter Devices:
Convertidor de derivador/consumidor a consumidor,0x00200000,1,1,,6.01.7601.17514

Video Compressors:
WMVideo8 Encoder DMO,0x00600800,1,1,wmvxencd.dll,6.01.7600.16385
WMVideo9 Encoder DMO,0x00600800,1,1,wmvencod.dll,6.01.7600.16385
MSScreen 9 encoder DMO,0x00600800,1,1,wmvsencd.dll,6.01.7600.16385
DV Video Encoder,0x00200000,0,0,qdv.dll,6.06.7601.17514
MJPEG Compressor,0x00200000,0,0,quartz.dll,6.06.7601.17514
Códec Cinepak por Radius,0x00200000,1,1,qcap.dll,6.06.7601.17514
Códec Intel IYUV,0x00200000,1,1,qcap.dll,6.06.7601.17514
Códec Intel IYUV,0x00200000,1,1,qcap.dll,6.06.7601.17514
Microsoft RLE,0x00200000,1,1,qcap.dll,6.06.7601.17514
Microsoft Video 1,0x00200000,1,1,qcap.dll,6.06.7601.17514

Audio Compressors:
WM Speech Encoder DMO,0x00600800,1,1,WMSPDMOE.DLL,6.01.7600.16385
WMAudio Encoder DMO,0x00600800,1,1,WMADMOE.DLL,6.01.7600.16385
IMA ADPCM,0x00200000,1,1,quartz.dll,6.06.7601.17514
Microsoft ADPCM,0x00200000,1,1,quartz.dll,6.06.7601.17514
GSM 6.10,0x00200000,1,1,quartz.dll,6.06.7601.17514
Ley A CCITT,0x00200000,1,1,quartz.dll,6.06.7601.17514
Ley u de CCITT,0x00200000,1,1,quartz.dll,6.06.7601.17514
MPEG Layer-3,0x00200000,1,1,quartz.dll,6.06.7601.17514

Audio Capture Sources:
Micrófono (Dispositivo de High ,0x00200000,0,0,qcap.dll,6.06.7601.17514

PBDA CP Filters:
PBDA DTFilter,0x00600000,1,1,CPFilters.dll,6.06.7601.17514
PBDA ETFilter,0x00200000,0,0,CPFilters.dll,6.06.7601.17514
PBDA PTFilter,0x00200000,0,0,CPFilters.dll,6.06.7601.17514

Midi Renderers:
Default MidiOut Device,0x00800000,1,0,quartz.dll,6.06.7601.17514
Microsoft GS Wavetable Synth,0x00200000,1,0,quartz.dll,6.06.7601.17514

WDM Streaming Capture Devices:
Micrófono de HD Audio,0x00200000,1,1,,6.01.7601.17514
Integrated Webcam,0x00200000,1,1,,6.01.7601.17514

WDM Streaming Rendering Devices:
Altavoz de HD Audio,0x00200000,1,1,,6.01.7601.17514

BDA Network Providers:
Microsoft ATSC Network Provider,0x00200000,0,1,,6.06.7601.17514
Microsoft DVBC Network Provider,0x00200000,0,1,,6.06.7601.17514
Microsoft DVBS Network Provider,0x00200000,0,1,,6.06.7601.17514
Microsoft DVBT Network Provider,0x00200000,0,1,,6.06.7601.17514
Microsoft Network Provider,0x00200000,0,1,,6.06.7601.17514

Video Capture Sources:
Integrated Webcam,0x00200000,1,1,,6.01.7601.17514

Multi-Instance Capable VBI Codecs:
VBI Codec,0x00600000,1,4,,6.06.7601.17514

BDA Transport Information Renderers:
BDA MPEG2 Transport Information Filter,0x00600000,2,0,,6.06.7601.17514
MPEG-2 Sections and Tables,0x00600000,1,0,,6.06.7601.17514

BDA CP/CA Filters:
XDS Codec,0x00200000,0,0,EncDec.dll,6.06.7601.17514

WDM Streaming Communication Transforms:
Convertidor de derivador/consumidor a consumidor,0x00200000,1,1,,6.01.7601.17514

Audio Renderers:
Altavoces (Dispositivo de High ,0x00200000,1,0,quartz.dll,6.06.7601.17514
Default DirectSound Device,0x00800000,1,0,quartz.dll,6.06.7601.17514
Default WaveOut Device,0x00200000,1,0,quartz.dll,6.06.7601.17514
DirectSound: Altavoces (Dispositivo de High Definition Audio),0x00200000,1,0,quartz.dll,6.06.7601.17514

EVR Power Information

Current Setting: {16260968-C914-4AA1-8736-B7A6F3C5AE9B} (Power)
  Quality Flags: 2576
    Force throttling
    Allow half deinterlace
    Allow scaling
    Decode Power Usage: 100
  Balanced Flags: 1424
    Force throttling
    Allow batching
    Force half deinterlace
    Force scaling
    Decode Power Usage: 50
  PowerFlags: 1424
    Force throttling
    Allow batching
    Force half deinterlace
    Force scaling
    Decode Power Usage: 0

Hi Vanda,

I downloaded the test file, opened it and still the same error message appears:
“DirectX is required to view this prezi. Please install it and try again.”

I tested the file on 4 (pretty identical) Citrix Win2008R2 machines, but on every machine i get this error.

Please advise…


Hello everyone! I have the same issue. I have run the test file but still the same error message. Any progress on this?

Thanks in advance Vanda. I will wait for the answer. :slight_smile:

Hi Vanda, I ran the exe file and I received the same message…

I am having the same issue on Windows 7 x64 machine. It used to work. Thanks, Beth.

Any updates ?

Could you please at least give your users a workaround:
1) By rolling back the new updated executable
2) Add the previous version, which used to work, of our presentations to the Downloads, so that we at least can choose which of the presentations we want to download (the new updated executable or the old-fashioned-way).

This is getting too long now, very annoyed…

Did they fix it yet?

Yes, we need an answer as soon as possible :slight_smile:

do you have a fix fot this problem?

I’m still waiting for a fix. Do you have a fix? I can’t believe that this is not solved yet, I’ve been waiting two weeks…

As described in the other topic “Portable Prezi in windows does not load”. There is still no fix or even a workaround provided by Prezi.

I think we need to cancel our contract first and get a refund because you guys are not meeting the expectations of the terms we agreed to in the first place!

Hi Vanda, many thanks for your answer.

I installed a new copy of Windows 7 Ultimate, and then I tried to run a Prezi Portable but never worked. However, I upgraded my Graphical driver downloading from the official web page, and now after to read your email I tried again to see if my problem was fixed. Now the Prezi Portable is running correctly. So, I want to share with the other persons who have the same problem, that may be a solution makes an upgrade of the Graphical Driver of your computer. :slight_smile:

THanks anyway por the help.
Kind Regards.