@Courtney_Diaz Please make sure that your firewall or security settings are not preventing your computer from accessing Prezi, and in order to do so please take the following steps:
Check that this is also the case with any firewall software, browser privacy add-on, or similar software that you may be running on your computer.
Please make sure that pop-ups are allowed in your browser privacy add-on or firewall software for:
I would also recommend opening Prezi in a different browser for testing but in case this advice does not help, please send us the view link of the presentation so we can further investigate. Thank you in advance.