Prezi images disappear

I open my Prezi and I can see all of my images, but all of the sudden the screen will go black, and it reloads with no images visable. If I roll my mouse over where an image would be - I can see the box that the image would be in.

Is anyone else having this problem?


@Courtney_Diaz Please make sure that your firewall or security settings are not preventing your computer from accessing Prezi, and in order to do so please take the following steps:

Make sure that JavaScript, cookies, and pop-ups are allowed for in the browser you are using.

Check that this is also the case with any firewall software, browser privacy add-on, or similar software that you may be running on your computer.

Please make sure that pop-ups are allowed in your browser privacy add-on or firewall software for:

I would also recommend opening Prezi in a different browser for testing but in case this advice does not help, please send us the view link of the presentation so we can further investigate. Thank you in advance.

Yes!! I am having exactly this problem and I have a hugely important lecture to use it in on Monday! HELP!

@Catherine_Lister, please make sure to follow the steps suggested by @Agnes above. If that doesn’t help, please feel free to send us a link to the presentation.

This is happening to me. Images were showing and now gone…

We are sorry you have encountered the issue.

Have you followed the suggestion of @Agnes? Could you please let us know which browser you are using? Please know that for the best performance we suggest using the latest version of Google Chrome.

I am having the same problem using Chrome Version 65.0.3325.181. For a day the images showed up. Today they disappeared. Both my background and regular images disappeared. They show for a second at startup, then disappear as the first topic opens. I’ve checked the Chrome settings of @Agnes but that made no difference.

I am experiencing the same problem, too! Can you please check mine?

So @Agnes, What firewall settings are you referring to? Please give some specifics.

As for the firewall settings, the main goal is to make sure that the above-mentioned pop-ups and the Prezi site itself are not blacklisted either within the browser and in any firewall software running on your computer.

Multiple users who experienced the same issue reported that they do not have the same problem in Firefox 64 bit so I could recommend you to use this browser and in the meantime we are looking into what could have caused this specifically in Chrome.

HI there. I am having the same issue today with Chrome Version 65.0.3325.181 (Official Build) (64-bit)
I can get it working in Firefox but what is the solution to getting it working in Chrome?
This happened today when I restarted my computer for updates. Before that it was fine, I hadn’t restarted chrome since I started using Prezi only a few days ago.

Thanks in advance for your help!

My prezi link:

@Asha_McNeill I’m afraid I cannot give you a more recent update, while we are working on fixing the issue in the newest version of Chrome, please use Firefox until the problem is resolved. Thank you in advance.

“Please make sure that pop-ups are allowed in your browser privacy add-on or firewall software for:
* 6
*” …etc…

I tried to add these sites but those with a period in front such as
do not work…i get an error message that this is not an actual domain…do i need to remove the period from all of these? Or add something in front of the period??

@Jennifer_Brooks, you can add the web addresses as they are typed in @Agnes’s reply above in Chrome in Settings > Content Settings.

all my pics don’t show when i pretent

@Alain_Caron, I have merged your post to the relevant thread, please check the posts above, I hope it helps.

I am having this kind of a problem too. But not all images seem to disappear… some stay and show. Not fun.

@Tuure_Thorstrom, could you please make sure to follow the suggestions above? Also, please feel free to send us a link to the presentation, we’d be happy to take a look.

A post was split to a new topic: Could you restore previous version?

Hi, there I am having the same problem… Please HELP I have a presentation on Friday and all slides were finished yesterday, today half of the slides are either black, white or disappear…

Here the Crom link:

Here is the link on Firefox:

Non of each works!