Each time I try to import I get this screen
a thin coloured line
prezi shows at right
have upgraded OS in 2 computers (Mac Book 12" and MacBook Pro 2020) and have Prezi Video 2.4.0
very discouraging
Thanks
a thin coloured line
prezi shows at right
have upgraded OS in 2 computers (Mac Book 12" and MacBook Pro 2020) and have Prezi Video 2.4.0
very discouraging
Thanks
Hi @Alejandro_Piscitelli,
Thanks for reporting this issue, I’ll forward it to our developers.
To solve this I would suggest you change the aspect ratio of your presentation to 16:9. For this, please:
- open your presentation on prezi.com
- go to Style
- Click on the 3 dots next to Background
- in the bottom right corner change the aspect ratio to 16:9
Once you’ve done this, you can import your presentation without any issues. 