Prezi installed doesnt accept password


Hi, chaps,
I have activated a prezi plus account and installed the application on my comp. Yet I cannot start it since it does not recognise my password… even when i change it again following the application instuctions for a new password !? What should I do to use the installed prezi?


Hello, @George_Stanishev. Could you please send us a screenshot of the error? We’d be happy to take a look.

Also, could you please let us know the version of the desktop application you’re using?


Hi Lana,

Thanks for the attention… I solved the problem. Thank you again.



Hello @George_Stanishev, we are glad the issue is solved now!