Prezi Mobile on iPhone

mobile

#1

None my Prezi’s are current on my iPhone app. How embarrassing it was when I went to show my client the newest presentation and it was not up to date. Thanks Prezi! :frowning:

I pulled the screen down to see if it would up load. NOPE! Is the app now missing features too? Yeah, I am REALLY upset and frustrated.


#2

Hello, @RobinsNest_Pro. I am sorry if you faced with any inconvenience. Is it possible that your phone was not connected to a network at when that happened? Is the issue still there?


#3

No, I was on high speed wifi. The issue is still there. I have nothing more current than 3 days ago now. :frowning:


#4

Could you please try logging out of the app and logging in again?


#5

I deleted the app and then reinstalled it. Still not updating. . .


#6

In that case, please send us a screenshot of the app, the version of the application, the iOS version and a link to the presentation in question. Thank you.


#7

Sent you a message


#8

Thank you for the detailed information. Please know that the application should refresh the list of presentations that were previously correctly synced with the cloud during these steps:

  • upon starting the app
  • every time the list of presentations appears
  • after the “pull” that is meant to refresh the list

If none of these make the change, the issue might be connected to the server.


#9

The problem must by with Prezi because I used 4 different servers/internet services.

This morning I tried it again and FINALLY it is updated. It took 6 DAYS for this error to be fixed. Not good for my clients NOR for Prezi. Yes, I am a bit ticked off for this AND all the other problems/shortcomings of Prezi Next.

:frowning:


#10

I am glad it got updated and I am sorry you have faced with this. As I said, potentially, the issue could have been connected to the server. However, I am afraid, I would not be able to provide more information in connection to this.