Prezi next app does not sync


#1

Hi,

I have an issue with syncing in the app. I have to prezis that are not particulary big and a stable internet connection but the content of the prezis I cannot download. Can this be a corporate firewall issue? Any others that experience the same issue?


#2

This issue is usually caused by firewall settings indeed.

To make sure that your firewall or security settings are not preventing your computer from accessing Prezi, please take the following steps:

  • Make sure that JavaScript, cookies, and pop-ups are allowed for prezi.com in the browser you are using.

  • Check that this is also the case with any firewall software, browser privacy add-on, or similar software that you may be running on your computer.

  • Make sure that pop-ups are allowed in your browser privacy add-on or firewall software for:
    *prezi.com
    *.prezi.com
    *.static.prezi.com
    *s3.amazonaws.com
    *.prezi.com.s3.amazonaws.com
    *prezi-a.akamaihd.net
    *preziusercontent.com
    *.preziusercontent.com
    *.cloudfront.net
    *.youtube.com
    *.prezicdn.net
    *.ytimg.com

These settings usually do the trick but please let us know if you are still experiencing the same problem.


Firewall-related issues and how to resolve them
#3

Same Sync failure issue after updating to 1.6.6


#5

@Robert_Malone Did you try the same firewall settings? Please let me know.


#6

I have nothing changed at my end. Same firewall as I have always had. However, I tried forcing my default browser to be Google Chrome instead of Microsoft Edge, which then allowed the Sync. Not good. Still, this is a minor issue compared to the unusable poor lagging and jittery performance of Next.

Thanks,
Bob


#7

@Robert_Malone Microsoft Edge is currently not supported for editing, just for viewing presentations, that could have caused the issue. You can see our browser requirements in this article.

We apologize for the difficulties you faced, and we’re working hard to optimize Prezi Next to provide a smoother editing and presenting experience.