Prezi Next App error: “log in failed please try again”


Hi everyone,

I cannot have access to my Prezi Next App on my computer but I can connect myself on Prezi website with the same username and password.
It says “log in failed please try again”. I don’t understand because my password is the good one (I changed it to be sure) and I have subscribed for the Prenium account.
What can I do to have access and work directly on the app?
Thank you


Which version of the desktop app are you using? Could you please make sure you have the latest version installed?


Please also make sure no firewall or security settings block Prezi in your network, you can find our recommended settings here:


Thank you Vanda,
The problem is solved.
It was because of my firewall


I’m very glad to hear it worked!