Prezi Next App error: “log in failed please try again”


#1

Hi everyone,

I cannot have access to my Prezi Next App on my computer but I can connect myself on Prezi website with the same username and password.
It says “log in failed please try again”. I don’t understand because my password is the good one (I changed it to be sure) and I have subscribed for the Prenium account.
What can I do to have access and work directly on the app?
Thank you


#2

Which version of the desktop app are you using? Could you please make sure you have the latest version installed?


#3

Please also make sure no firewall or security settings block Prezi in your network, you can find our recommended settings here:


#4

Thank you Vanda,
The problem is solved.
It was because of my firewall


#5

I’m very glad to hear it worked!