Prezi Next desktop crash on Mac

Hello,

I’ve downloaded Prezi Next desktop on my OsX 12.6 and I can’t launch it without a crash at load :

Process: Prezi Next [607]
Path: /Applications/Prezi Next.app/Contents/MacOS/Prezi Next
Identifier: com.prezi.pitch.desktop
Version: 1.29.2 (25372)
Code Type: X86-64 (Native)
Parent Process: ??? [1]
Responsible: Prezi Next [607]
User ID: 501

Date/Time: 2018-11-09 09:10:41.701 +0100
OS Version: Mac OS X 10.12.6 (16G1618)
Report Version: 12
Anonymous UUID: C632BCE6-7C04-45F5-11DE-402CF696C941

Time Awake Since Boot: 130 seconds

System Integrity Protection: enabled

Crashed Thread: 27 Dispatch queue: op.manage_queue

Exception Type: EXC_BAD_INSTRUCTION (SIGILL)
Exception Codes: 0x0000000000000001, 0x0000000000000000
Exception Note: EXC_CORPSE_NOTIFY

Termination Signal: Illegal instruction: 4
Termination Reason: Namespace SIGNAL, Code 0x4
Terminating Process: exc handler [0]

Is there a way tout use Prezi next without a crash like this ?

Thx for your help,
Nathalie

@Nathalie_GUILLAUMIN Hi and sorry for the inconvenience.

Could you try deleting ~/Library/Application Support/com.prezi.pitch.desktop/USER_ID/content/remote_list.plist and then restart the app please ?

In addition, could you tell me what exactly the error message says after the crash? Thanks in advance.

Oh yes !! It works. Preferences were certainly corrupted ?

Thx for your help Agnes.

Hello, I tried to upgrade prezi on my mac laptop and the app no longer will open. I’ve seen no comments like this so far.

Hi @Jeff_Fairbanks, I’ve merged your question to the relevant topic.
Could you please let me know if the application does anything at all? What happens exactly?
Could you tell me the exact OS version you have on your Mac?

As first troubleshooting, I would recommend you to uninstall and reinstall the Next desktop application completely on your system.