Prezi Next desktop crash on OSX


#1

Hello,

I’ve downloaded Prezi Next desktop on my OsX 12.6 and I can’t launch it without a crash at load :

Process: Prezi Next [607]
Path: /Applications/Prezi Next.app/Contents/MacOS/Prezi Next
Identifier: com.prezi.pitch.desktop
Version: 1.29.2 (25372)
Code Type: X86-64 (Native)
Parent Process: ??? [1]
Responsible: Prezi Next [607]
User ID: 501

Date/Time: 2018-11-09 09:10:41.701 +0100
OS Version: Mac OS X 10.12.6 (16G1618)
Report Version: 12
Anonymous UUID: C632BCE6-7C04-45F5-11DE-402CF696C941

Time Awake Since Boot: 130 seconds

System Integrity Protection: enabled

Crashed Thread: 27 Dispatch queue: op.manage_queue

Exception Type: EXC_BAD_INSTRUCTION (SIGILL)
Exception Codes: 0x0000000000000001, 0x0000000000000000
Exception Note: EXC_CORPSE_NOTIFY

Termination Signal: Illegal instruction: 4
Termination Reason: Namespace SIGNAL, Code 0x4
Terminating Process: exc handler [0]

Is there a way tout use Prezi next without a crash like this ?

Thx for your help,
Nathalie


#2

@Nathalie_GUILLAUMIN Hi and sorry for the inconvenience.

Could you try deleting ~/Library/Application Support/com.prezi.pitch.desktop/USER_ID/content/remote_list.plist and then restart the app please ?

In addition, could you tell me what exactly the error message says after the crash? Thanks in advance.


#3

Oh yes !! It works. Preferences were certainly corrupted ?

Thx for your help Agnes.