Prezi Next - Download failed


#1

I initially installed Prezi on my computer which was setup with default documents path leading to my secondary hard-drive (D). So Prezi also automatically setup folders in my D drive.

Since then, I’ve gotten rid of my D drive and now Prezi doesn’t work. All i get is Download failed.

I went into windows 10 storage options, made sure to redirect all default save locations back to C. I also changed my documents back to the default C path.
I went ahead and uninstalled Prezi and reinstalled thinking that the program would “right” itself and recreate the path in document within the C drive but from what i can tell, it’s still trying to access the D as syncing doesn’t work. The presentation listed all say “Download failed” and I’m stuck… any ideas?


#2

Could you please give us more details about drive D? Did you copy everything to drive C prior to getting rid of it? Do I get it right that instead of the 2-drive partition you only have drive C now?

Also, could you please check whether the folder is in the following location C:\Users\username\Documents\PreziPitch\Content?

Please note that you can change the default local storage by modifying the following registry key value. If it doesn’t exist, you can just create a new string value: HKEY_CURRENT_USER\SOFTWARE\Prezi\Pitch\UserStorageRootFolder


#3

Everything you said was accurate in regards to my drives.

It turns out that editing the registry key did the trick.

For some reason it was still pointing to the D drive… as soon as i changed it, everything loads and works fine.

*I think Prezi should have more advanced options to be able to change these types of attributes in settings.

But thanks!


#4

I am glad it works.

Please let me know if you need any further assistance.