Prezi Next - Download failed

Bonjour @Rija_RATSIMBAZAFY, à partir du code d’erreur que vous obtenez, il semble que l’application est déjà sur votre ordinateur. Pourriez vous s’il vous plait:

  1. Désinstaller l’application
  2. Redémarrez l’ordinateur
  3. Essayez de le télécharger encore une fois.

S’il vous plaît laissez-moi savoir si cela résout le problème.

Hello @Dhananjay_Chandra, I merged your post with the relevant thread. Could you please check the reply above? :slight_smile:

I have upgraded for prezi plus and downloaded prezi next for pc but it didn’t download presentation

Hello @Mostafa_Fahmy, could you please explain us the issue with more details?

Hope to hear from you soon!

The problem is solved

Hello @Mostafa_Fahmy, I merged your post with the relevant thread. Could you resolve the issue? :slight_smile:

Thanks for your kind support @Catarina
The problem was due firewall blocked some features and i allowed it from antivirus

Hello @Mostafa_Fahmy, I’m glad you could resolve the issue!

If there is anything else we can assist you with, please, feel free to reach out to us :slight_smile:

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