Prezi Next - Download failed

Kata · July 31, 2019, 9:52am

Bonjour @Rija_RATSIMBAZAFY, à partir du code d’erreur que vous obtenez, il semble que l’application est déjà sur votre ordinateur. Pourriez vous s’il vous plait:

Désinstaller l’application
Redémarrez l’ordinateur
Essayez de le télécharger encore une fois.

S’il vous plaît laissez-moi savoir si cela résout le problème.

Dhananjay_Chandra · November 27, 2019, 1:22pm

Catarina · November 27, 2019, 4:11pm

Hello @Dhananjay_Chandra, I merged your post with the relevant thread. Could you please check the reply above?

Mostafa_Fahmy · December 4, 2019, 3:12pm

I have upgraded for prezi plus and downloaded prezi next for pc but it didn’t download presentation

Catarina · December 4, 2019, 4:54pm

Hello @Mostafa_Fahmy, could you please explain us the issue with more details?

Hope to hear from you soon!

Mostafa_Fahmy · December 4, 2019, 5:09pm

Mostafa_Fahmy · December 4, 2019, 5:10pm

Mostafa_Fahmy · December 4, 2019, 10:16pm

The problem is solved

Catarina · December 5, 2019, 11:53am

Hello @Mostafa_Fahmy, I merged your post with the relevant thread. Could you resolve the issue?

Mostafa_Fahmy · December 5, 2019, 1:58pm

Thanks for your kind support @Catarina
The problem was due firewall blocked some features and i allowed it from antivirus

Catarina · December 5, 2019, 2:08pm

Hello @Mostafa_Fahmy, I’m glad you could resolve the issue!

If there is anything else we can assist you with, please, feel free to reach out to us