Prezi not recognising my Canon DSLR

Hi, I’m not sure why Prezi video is not recognising my Canon DSLR. It is connected by USB and works fine with other software like Ecamm. It’s not showing up on the camera options in Prezi. Any ideas?

Hi @Samantha_Hardy, could you please detail a bit more how do you connect your camera to your computer? Do you use a capture card (like Camlink)?
Are you on Windows or Mac?

Hi,

I use a Mac. My canon is connected with a USB. It doesn’t need a capture card for any other services (e.g. Ecamm or zoom), it just shows up in the camera drop down box.

Thanks,

Sam

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Hi @Samantha_Hardy, thanks for the clarification!
Could you please let me know if you are using the desktop app or the browser to access Prezi Video?

Are you using some kind of software provided by Canon to access the DSLR as a camera?

Hi,

I’m using the desktop app (but have also tried the browser).

I am not using any kind of software to access the DSLR as a camera - it works just by plugging in with the USB for Ecamm, etc.

Sam

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Hi @Samantha_Hardy, thanks for the reply.

Please note that for a Canon DSLR camera to be properly registered as a web camera you either need a CamLink or the EOS Webcam Utility offered by Canon.

I would advise you to check out this article.