I’m having problems this 2018 when i make Prezi in my CPU (Windows 10.pro x64 intel core ™ i7-4790 8GB RAM) or in a i MAC (Mac Os High Sierra. 4gb RAM) and export for a portable file. I can open it perfectly in my computer but when i go for a presentation and use it in other computers it fails a lot. For example i cann’t open it in my laptop (Windows 10 Home. x32 intel core ™ i5 4GB RAM) but in this same laptop i can open other portable prezis made last year.
When i try to open it in my laptop i can see the loading bar, then the Prezi classic logo and then the screen is black. I can see the buttons of prezi (home, next, previous, + and -) but all the presentation is black.
Could you help me pleae