Prezi Present editor freezing (Chrome and Edge)

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#1

Two days ago started freezing as soon as the load started for an edit session in Chrome
Retried several times and waited more than 1 hour.

Moved to Edge browser - which worked thankfully, as a major presentation to complete and deliver yesterday,

This morning (day three) same problem loading into Edge!

But - startlingly now loads and works in the Chrome browser

All on the same (Windows 10 PC)

This is worryingly unreliable. What’s happening and how can I know that Prezi Present is going to be reliable. It was bad enough being forced of Classic after all this time - I was one of your earliest users and it was always pretty reliable.

ALSO loaded the new desktop app which is unusable/buggy too - no path on left or ability to create path or ‘Zoom areas’! Yet the path clealy exists as it is used when I click present.

Come on team - get your act together!

I don;t want to have to go elsewhere!

1 Like
#2

Hello @Barry_James, thank you so much for sharing your feedback, was this happening with all your converted presentations or with a specific one?

Hope to hear from you soon!

#3

All. New and old.

(I was notified about this by email or otherwise, hence the delay).

#4

Thanks for confirming @Barry_James, could you please tell us which browser version of Chrome do you have?

We apologize for the delay with the desktop application, there will be a new release soon that will reflect exactly the same functions existing in the editor!

#5

Version 87.0.4280.141 (Official Build) (64-bit)

1 Like
#6

@Barry_James could you please try to update it to the latest version (88.0.4324.96)?

#7

Now updated to Google Chrome is up to date Version 88.0.4324.104 (Official Build) (64-bit)

Now seems able to load in both Edge and Chrome.

What happened. Will it be reliable from now on?

2 Likes
#8

Thanks a lot for the confirmation @Barry_James, it seems like the Prezi Present editor is not working correctly with some older versions of Chrome, so it should be reliable from now on.

#9

Thanks for letting me know.

PS
It did have the same problem on Edge browser for a short time here - a couple of days IIRC

1 Like
#10

@Barry_James are the problems both in Chrome and Edge resolved now?

Hope to hear from you soon!

#11

A post was merged into an existing topic: Prezi won’t load correctly

#12

Similar issue here- multiple users across different networks/browsers etc. reporting that all my presentations won’t load - just the “loading…” ring which hangs indefinitely. They do not work for me either. Following on the comments here I can try updating Chrome- but what about for all the end users- it should at least tell them that they need to update their browser. The majority of them have well updated browsers/machines also… I am currently on Version 88.0.4324.104 (Official Build) (64-bit)

#13

Hi @David_Holland, could you please send me the link of the presentation and paste a screenshot of the issue here so I can investigate it?

#14

Hello. My Prezi Present presentation will allow me to view in present mode, but the edit page is frozen/ will not load all the way. This occurs in both Chrome and Edge. Chrome version is up to date. Thanks in advance for assistance!

#15

Hello @Macaria_Schippers, is this happening with all your presentations, or with a specific one? In case it’s a specific one, could you please send the title, so we can further investigate it?

What are your system specifications?

Hope to hear from you soon! :slight_smile:

#16

Same problem here. got a presentation started, freezes, not editable anymore. super annoying… is there a solution? Chrome browser on newest update.

#17

Hello @Jorge_Moya, could you please send us the same informations requested here so we can further investigate this?

Which browser version do you have right now?

Hope to hear from you soon!