Prezi presentation crashing

Why would my prezi presentation freeze? I am trying to login to my presentation and nothing happens except a frozen screen, and I am not being able to get inside.
Why does this happen and how can I prevent it.
I don’t think it’s a matter of size because this presentation isn’t too big.

Hi @Artplus_Explains, could you please elaborate on that? Are you using Prezi Present or Prezi Video? Are you using it from the browser or you have downloaded the desktop application?
Can you send me a screenshot of the issue?