Prezi Presentation Will not Load on Laptop


Hi. I created a Prezi presentation on my desktop Chrome Version 70.0.3538.77. When I attempt to load the presentation on my laptop (Chrome 70.0.3538.77). I am receiving the following message when attempting to load the presentation: Reload Page: The presentation is not supported by your version of Prezi Next. Please refresh the page to edit it. Technical Information > Error Code: DOCUMENT_HAS_UNSUPPORTED_ELEMENTS.

The presentation has text and two youtube videos. Has anyone encountered similar issues? Thanks.


@Mary_Vo Hi, could you provide us with the system and hardware specifications of your laptop and the link of the presentation in question so we can take a look? Thanks in advance.