Prezi Video app freezes

I just had the Prezi Video app installed and it will not record past three seconds. I have the newest version, uninstalled and reinstalled my app and system meets requirements. My IT says it’s a Prezi issue, Prezi says it’s my system issue. Can anyone help?

Hi! I have had many such issues and finally have had to abandon it and use Vimeo for video (or, yuck, Kaltura, our university’s embedded choice) and Google Slides for presentations (which is easy and works great). Makes me very sad as I have been a prezi user for nearly a decade. Just too many problems and couldn’t get the functionality I needed.

Hi @Anne_Coldiron, could you please detail a bit more the issues so we could better help you?

@James_Webb, as far as I know, you are in a discussion with my colleagues at Support, they will get back to you as soon as possible.