Prezi Video crash with Import from Prezi

Hi,
I can open Prezi video software but each time I try to import from Prezi the software crashes !
I tried to uninstall, reinstall, unlog, relog, reboot no change appears.
My config : macbook pro 11.2.3.
Is there a page where I can try previous prezi software version somewhere else ?

Would you have an idea please to fix it ?
Kind regards

1 Like

Hi @fabien_robineau, do you get a crash report you could share with us? Which Prezi Video version do you have right now?

Could you please also specify what kind of Macbook pro do you have?

Hello,
I’m using Prezi Video Version 1.16.0 (5918).
Unfortunately there is no crash report, or somewhere else ?


My macbook pro : Retina, 15 pouces, mi-2015.

Hi, I’m encoutering the same problem. Here’s my report.

Process: Prezi Video [1510]
Path: /Applications/Prezi Video.app/Contents/MacOS/Prezi Video
Identifier: com.prezi.PreziCast
Version: 1.16.0 (5918)
Code Type: X86-64 (Native)
Parent Process: ??? [1]
Responsible: Prezi Video [1510]
User ID: 501

Date/Time: 2021-04-07 12:56:33.565 +1000
OS Version: Mac OS X 10.14.6 (18G8022)
Report Version: 12
Anonymous UUID: FC1A2E73-8030-3D3A-282A-ECF626649D87

Time Awake Since Boot: 1300 seconds

System Integrity Protection: enabled

Crashed Thread: 0 Dispatch queue: com.apple.main-thread

Exception Type: EXC_BAD_ACCESS (SIGSEGV)
Exception Codes: KERN_INVALID_ADDRESS at 0x0000000000000000
Exception Note: EXC_CORPSE_NOTIFY

Termination Signal: Segmentation fault: 11
Termination Reason: Namespace SIGNAL, Code 0xb
Terminating Process: exc handler [1510]

VM Regions Near 0:

__TEXT 00000001052d2000-0000000105f6f000 [ 12.6M] r-x/r-x SM=COW /Applications/Prezi Video.app/Contents/MacOS/Prezi Video

Thread 0 Crashed:: Dispatch queue: com.apple.main-thread
0 com.prezi.PreziCast 0x0000000105928c04 0x1052d2000 + 6646788
1 com.prezi.PreziCast 0x000000010561ec5c 0x1052d2000 + 3460188
2 com.prezi.PreziCast 0x000000010564d268 0x1052d2000 + 3650152
3 com.prezi.PreziCast 0x000000010564d528 0x1052d2000 + 3650856
4 com.prezi.PreziCast 0x0000000105977589 0x1052d2000 + 6968713
5 com.prezi.PreziCast 0x0000000105977382 0x1052d2000 + 6968194
6 com.prezi.PreziCast 0x0000000105976249 0x1052d2000 + 6963785
7 com.prezi.PreziCast 0x00000001059e3067 0x1052d2000 + 7409767
8 com.apple.Foundation 0x00007fff4ffab7bb __NSFireTimer + 80
9 com.apple.CoreFoundation 0x00007fff4dd1b6f0 CFRUNLOOP_IS_CALLING_OUT_TO_A_TIMER_CALLBACK_FUNCTION + 20
10 com.apple.CoreFoundation 0x00007fff4dd1b29c __CFRunLoopDoTimer + 851
11 com.apple.CoreFoundation 0x00007fff4dd1ade2 __CFRunLoopDoTimers + 330
12 com.apple.CoreFoundation 0x00007fff4dcfbf26 __CFRunLoopRun + 2130
13 com.apple.CoreFoundation 0x00007fff4dcfb482 CFRunLoopRunSpecific + 455
14 com.apple.HIToolbox 0x00007fff4cf5a1ab RunCurrentEventLoopInMode + 292
15 com.apple.HIToolbox 0x00007fff4cf59ee5 ReceiveNextEventCommon + 603
16 com.apple.HIToolbox 0x00007fff4cf59c76 _BlockUntilNextEventMatchingListInModeWithFilter + 64
17 com.apple.AppKit 0x00007fff4b2f177d _DPSNextEvent + 1135
18 com.apple.AppKit 0x00007fff4b2f046b -[NSApplication(NSEvent) _nextEventMatchingEventMask:untilDate:inMode:dequeue:] + 1361
19 com.apple.AppKit 0x00007fff4b2ea588 -[NSApplication run] + 699
20 com.apple.AppKit 0x00007fff4b2d9ac8 NSApplicationMain + 777
21 com.prezi.PreziCast 0x00000001052eaa69 0x1052d2000 + 100969
22 libdyld.dylib 0x00007fff79ce03d5 start + 1

Thread 1:
0 libsystem_pthread.dylib 0x00007fff79ed33f0 start_wqthread + 0

Thread 2:
0 libsystem_pthread.dylib 0x00007fff79ed33f0 start_wqthread + 0

Thread 3:
0 libsystem_pthread.dylib 0x00007fff79ed33f0 start_wqthread + 0

Thread 4:
0 libsystem_pthread.dylib 0x00007fff79ed33f0 start_wqthread + 0

Thread 5:
0 libsystem_pthread.dylib 0x00007fff79ed33f0 start_wqthread + 0

Thread 6:
0 libsystem_pthread.dylib 0x00007fff79ed33f0 start_wqthread + 0

Thread 7:: com.google.firebase.crashlytics.MachExceptionServer
0 libsystem_kernel.dylib 0x00007fff79e1521a mach_msg_trap + 10
1 libsystem_kernel.dylib 0x00007fff79e15768 mach_msg + 60
2 com.prezi.PreziCast 0x00000001055e71ed 0x1052d2000 + 3232237
3 libsystem_pthread.dylib 0x00007fff79ed42eb _pthread_body + 126
4 libsystem_pthread.dylib 0x00007fff79ed7249 _pthread_start + 66
5 libsystem_pthread.dylib 0x00007fff79ed340d thread_start + 13

Thread 8:
0 libsystem_pthread.dylib 0x00007fff79ed33f0 start_wqthread + 0

Thread 9:
0 libsystem_pthread.dylib 0x00007fff79ed33f0 start_wqthread + 0

Thread 10:
0 libsystem_pthread.dylib 0x00007fff79ed33f0 start_wqthread + 0

1 Like

Hi everyone, a fix for this issue has been released, could you please check if it still crashes for you?

Wunderbar !! It works :raised_hands:
great support thanks :+1:

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