Prezi Video crash with Import from Prezi

Hi,
I can open Prezi video software but each time I try to import from Prezi the software crashes !
I tried to uninstall, reinstall, unlog, relog, reboot no change appears.
My config : macbook pro 11.2.3.
Is there a page where I can try previous prezi software version somewhere else ?

Would you have an idea please to fix it ?
Kind regards

1 Like

Hi @fabien_robineau, do you get a crash report you could share with us? Which Prezi Video version do you have right now?

Could you please also specify what kind of Macbook pro do you have?

Hello,
I’m using Prezi Video Version 1.16.0 (5918).
Unfortunately there is no crash report, or somewhere else ?


My macbook pro : Retina, 15 pouces, mi-2015.

Hi, I’m encoutering the same problem. Here’s my report.

Process: Prezi Video [1510]
Path: /Applications/Prezi Video.app/Contents/MacOS/Prezi Video
Identifier: com.prezi.PreziCast
Version: 1.16.0 (5918)
Code Type: X86-64 (Native)
Parent Process: ??? [1]
Responsible: Prezi Video [1510]
User ID: 501

Date/Time: 2021-04-07 12:56:33.565 +1000
OS Version: Mac OS X 10.14.6 (18G8022)
Report Version: 12
Anonymous UUID: FC1A2E73-8030-3D3A-282A-ECF626649D87

Time Awake Since Boot: 1300 seconds

System Integrity Protection: enabled

Crashed Thread: 0 Dispatch queue: com.apple.main-thread

Exception Type: EXC_BAD_ACCESS (SIGSEGV)
Exception Codes: KERN_INVALID_ADDRESS at 0x0000000000000000
Exception Note: EXC_CORPSE_NOTIFY

Termination Signal: Segmentation fault: 11
Termination Reason: Namespace SIGNAL, Code 0xb
Terminating Process: exc handler [1510]

VM Regions Near 0:

__TEXT 00000001052d2000-0000000105f6f000 [ 12.6M] r-x/r-x SM=COW /Applications/Prezi Video.app/Contents/MacOS/Prezi Video

Thread 0 Crashed:: Dispatch queue: com.apple.main-thread
0 com.prezi.PreziCast 0x0000000105928c04 0x1052d2000 + 6646788
1 com.prezi.PreziCast 0x000000010561ec5c 0x1052d2000 + 3460188
2 com.prezi.PreziCast 0x000000010564d268 0x1052d2000 + 3650152
3 com.prezi.PreziCast 0x000000010564d528 0x1052d2000 + 3650856
4 com.prezi.PreziCast 0x0000000105977589 0x1052d2000 + 6968713
5 com.prezi.PreziCast 0x0000000105977382 0x1052d2000 + 6968194
6 com.prezi.PreziCast 0x0000000105976249 0x1052d2000 + 6963785
7 com.prezi.PreziCast 0x00000001059e3067 0x1052d2000 + 7409767
8 com.apple.Foundation 0x00007fff4ffab7bb __NSFireTimer + 80
9 com.apple.CoreFoundation 0x00007fff4dd1b6f0 CFRUNLOOP_IS_CALLING_OUT_TO_A_TIMER_CALLBACK_FUNCTION + 20
10 com.apple.CoreFoundation 0x00007fff4dd1b29c __CFRunLoopDoTimer + 851
11 com.apple.CoreFoundation 0x00007fff4dd1ade2 __CFRunLoopDoTimers + 330
12 com.apple.CoreFoundation 0x00007fff4dcfbf26 __CFRunLoopRun + 2130
13 com.apple.CoreFoundation 0x00007fff4dcfb482 CFRunLoopRunSpecific + 455
14 com.apple.HIToolbox 0x00007fff4cf5a1ab RunCurrentEventLoopInMode + 292
15 com.apple.HIToolbox 0x00007fff4cf59ee5 ReceiveNextEventCommon + 603
16 com.apple.HIToolbox 0x00007fff4cf59c76 _BlockUntilNextEventMatchingListInModeWithFilter + 64
17 com.apple.AppKit 0x00007fff4b2f177d _DPSNextEvent + 1135
18 com.apple.AppKit 0x00007fff4b2f046b -[NSApplication(NSEvent) _nextEventMatchingEventMask:untilDate:inMode:dequeue:] + 1361
19 com.apple.AppKit 0x00007fff4b2ea588 -[NSApplication run] + 699
20 com.apple.AppKit 0x00007fff4b2d9ac8 NSApplicationMain + 777
21 com.prezi.PreziCast 0x00000001052eaa69 0x1052d2000 + 100969
22 libdyld.dylib 0x00007fff79ce03d5 start + 1

Thread 1:
0 libsystem_pthread.dylib 0x00007fff79ed33f0 start_wqthread + 0

Thread 2:
0 libsystem_pthread.dylib 0x00007fff79ed33f0 start_wqthread + 0

Thread 3:
0 libsystem_pthread.dylib 0x00007fff79ed33f0 start_wqthread + 0

Thread 4:
0 libsystem_pthread.dylib 0x00007fff79ed33f0 start_wqthread + 0

Thread 5:
0 libsystem_pthread.dylib 0x00007fff79ed33f0 start_wqthread + 0

Thread 6:
0 libsystem_pthread.dylib 0x00007fff79ed33f0 start_wqthread + 0

Thread 7:: com.google.firebase.crashlytics.MachExceptionServer
0 libsystem_kernel.dylib 0x00007fff79e1521a mach_msg_trap + 10
1 libsystem_kernel.dylib 0x00007fff79e15768 mach_msg + 60
2 com.prezi.PreziCast 0x00000001055e71ed 0x1052d2000 + 3232237
3 libsystem_pthread.dylib 0x00007fff79ed42eb _pthread_body + 126
4 libsystem_pthread.dylib 0x00007fff79ed7249 _pthread_start + 66
5 libsystem_pthread.dylib 0x00007fff79ed340d thread_start + 13

Thread 8:
0 libsystem_pthread.dylib 0x00007fff79ed33f0 start_wqthread + 0

Thread 9:
0 libsystem_pthread.dylib 0x00007fff79ed33f0 start_wqthread + 0

Thread 10:
0 libsystem_pthread.dylib 0x00007fff79ed33f0 start_wqthread + 0

1 Like

Hi everyone, a fix for this issue has been released, could you please check if it still crashes for you?

Wunderbar !! It works :raised_hands:
great support thanks :+1:

2 Likes

Where can we find this fix? I have been trying to get prezi video to work but it crashes every time I try to import a prezi. Very frustrating and I have downloaded the app and reinstalled several times.

Hi @Dan_Houston, could you please let me know if you are on Windows or a Mac system?
What happens exactly? Do you get an error message when the app is crashing?

Hi,

I tried to import a Prezi Present I’ve created to Prezi Video when I do that I get the error msg saying: “the file can’t be found.” then it just shows me the presentation but not myself. your help would be appreciated.

Hi @Camellia_Cheriki, I’ve merged your question to the relevant topic.

Could you please send me a screenshot of the issue? Are you on Mac or Windows?

here is my crash report:
I’m using macbook pro Catalina 10.15.7:

Process: Prezi Video [67519]
Path: /Applications/Prezi Video.app/Contents/MacOS/Prezi Video
Identifier: com.prezi.PreziCast
Version: 1.17.0 (6186)
Code Type: X86-64 (Native)
Parent Process: ??? [1]
Responsible: Prezi Video [67519]
User ID: 501

Date/Time: 2021-04-27 23:55:39.184 +0800
OS Version: Mac OS X 10.15.7 (19H15)
Report Version: 12
Anonymous UUID: 44D5065E-3906-C8C0-E302-2B99264C8805

Sleep/Wake UUID: 0B25C02B-0E8A-4DC4-9581-AF499BFD504C

Time Awake Since Boot: 110000 seconds
Time Since Wake: 11000 seconds

System Integrity Protection: enabled

Crashed Thread: 0 Dispatch queue: com.apple.main-thread

Exception Type: EXC_BAD_ACCESS (SIGSEGV)
Exception Codes: KERN_INVALID_ADDRESS at 0x000032b2ffb2b2c8
Exception Note: EXC_CORPSE_NOTIFY

Termination Signal: Segmentation fault: 11
Termination Reason: Namespace SIGNAL, Code 0xb
Terminating Process: exc handler [67519]

I hope you could help me.

Thank you.

Thanks, @Ronaldo_Rapadas, I’ve forwarded this to our developers, I’ll get back to you once we have any news.

prezi video is still crashing in my macbook . any updates or fix for this ?

Process: Prezi Video [56716]
Path: /Applications/Prezi Video.app/Contents/MacOS/Prezi Video
Identifier: com.prezi.PreziCast
Version: 1.20.0 (6251)
Code Type: X86-64 (Native)
Parent Process: ??? [1]
Responsible: Prezi Video [56716]
User ID: 501

Date/Time: 2021-05-20 11:49:31.076 +0800
OS Version: Mac OS X 10.15.7 (19H1030)
Report Version: 12
Anonymous UUID: 44D5065E-3906-C8C0-E302-2B99264C8805

Sleep/Wake UUID: D0D09BFB-E03F-41F8-A648-5CAE961C5B58

Time Awake Since Boot: 180000 seconds
Time Since Wake: 13000 seconds

System Integrity Protection: enabled

Crashed Thread: 0 Dispatch queue: com.apple.main-thread

Exception Type: EXC_BAD_ACCESS (SIGSEGV)
Exception Codes: KERN_INVALID_ADDRESS at 0x000032b2ffb2b2c8
Exception Note: EXC_CORPSE_NOTIFY

Termination Signal: Segmentation fault: 11
Termination Reason: Namespace SIGNAL, Code 0xb
Terminating Process: exc handler [56716]

VM Regions Near 0x32b2ffb2b2c8:
__LINKEDIT 000000011118d000-00000001111ae000 [ 132K] r–/rwx SM=COW /System/Library/Frameworks/CoreMediaIO.framework/Versions/A/Resources/VDC.plugin/Contents/MacOS/VDC

MALLOC_NANO 0000600000000000-0000600008000000 [128.0M] rw-/rwx SM=ALI

Application Specific Information:
objc_msgSend() selector name: _cfTypeID

Thread 0 Crashed:: Dispatch queue: com.apple.main-thread
0 libobjc.A.dylib 0x00007fff6c10ee5d objc_msgSend + 29
1 com.apple.CoreVideo 0x00007fff35128579 _getCVPixelBuffer(__CVBuffer*) + 20
2 com.apple.CoreVideo 0x00007fff3512a5eb CVPixelBufferGetWidth + 9
3 com.prezi.PreziCast 0x0000000101d0a1f1 0x101723000 + 6189553
4 com.prezi.PreziCast 0x0000000101ae79fe 0x101723000 + 3951102
5 com.prezi.PreziCast 0x00000001019d25d7 0x101723000 + 2815447
6 com.prezi.PreziCast 0x00000001019d2870 0x101723000 + 2816112
7 com.prezi.PreziCast 0x0000000101d12ee9 0x101723000 + 6225641
8 com.prezi.PreziCast 0x0000000101d12cea 0x101723000 + 6225130
9 com.prezi.PreziCast 0x0000000101d11aef 0x101723000 + 6220527
10 com.prezi.PreziCast 0x0000000101d7e657 0x101723000 + 6665815
11 com.apple.Foundation 0x00007fff358822ca __NSFireTimer + 67
12 com.apple.CoreFoundation 0x00007fff33180ec8 CFRUNLOOP_IS_CALLING_OUT_TO_A_TIMER_CALLBACK_FUNCTION + 20
13 com.apple.CoreFoundation 0x00007fff33180a2e __CFRunLoopDoTimer + 872
14 com.apple.CoreFoundation 0x00007fff33180519 __CFRunLoopDoTimers + 322
15 com.apple.CoreFoundation 0x00007fff3316516d __CFRunLoopRun + 1885
16 com.apple.CoreFoundation 0x00007fff331643b3 CFRunLoopRunSpecific + 466
17 com.apple.HIToolbox 0x00007fff31d7fabd RunCurrentEventLoopInMode + 292
18 com.apple.HIToolbox 0x00007fff31d7f7d5 ReceiveNextEventCommon + 584
19 com.apple.HIToolbox 0x00007fff31d7f579 _BlockUntilNextEventMatchingListInModeWithFilter + 64
20 com.apple.AppKit 0x00007fff303c6039 _DPSNextEvent + 883
21 com.apple.AppKit 0x00007fff303c4880 -[NSApplication(NSEvent) _nextEventMatchingEventMask:untilDate:inMode:dequeue:] + 1352
22 com.apple.AppKit 0x00007fff303b658e -[NSApplication run] + 658
23 com.apple.AppKit 0x00007fff30388396 NSApplicationMain + 777
24 com.prezi.PreziCast 0x000000010173dd29 0x101723000 + 109865
25 libdyld.dylib 0x00007fff6d2bbcc9 start + 1

Thread 1:: Dispatch queue: com.allocinit.camtwist.timerQueue
0 libsystem_kernel.dylib 0x00007fff6d3ff756 __semwait_signal + 10
1 libsystem_c.dylib 0x00007fff6d382eea nanosleep + 196
2 libsystem_c.dylib 0x00007fff6d382de4 usleep + 53
3 com.allocinit.camtwist.dal 0x0000000111108513 __25-[CTCMPluginStream start]_block_invoke + 1269
4 libdispatch.dylib 0x00007fff6d2616c4 _dispatch_call_block_and_release + 12
5 libdispatch.dylib 0x00007fff6d262658 _dispatch_client_callout + 8
6 libdispatch.dylib 0x00007fff6d267c44 _dispatch_lane_serial_drain + 597
7 libdispatch.dylib 0x00007fff6d2685d6 _dispatch_lane_invoke + 363
8 libdispatch.dylib 0x00007fff6d271c09 _dispatch_workloop_worker_thread + 596
9 libsystem_pthread.dylib 0x00007fff6d4c0a3d _pthread_wqthread + 290
10 libsystem_pthread.dylib 0x00007fff6d4bfb77 start_wqthread + 15

Hi @Ronaldo_Rapadas, is this still crashing when you are importing from Prezi? Or when does it crash now exactly?

it crashes everytime i try to begin using prezi video - whether create new video, import powerpoint or import from Prezi.

im using prezi video 1.20.0 and im running on MacOS Catalina 10.15.7

Thanks, @Ronaldo_Rapadas for the clarification.

Could you please export the crash report to a document and send it to me via Wetransfer?

You can use wetransfer.com to send the file to me, please make sure to create a transfer link instead of sending me an email.

Hi Bart.

Thank you for going back to me regarding this issue.

Here is the link - https://we.tl/t-6vjMbzUP9K

Have a good one.

Thanks @Ronaldo_Rapadas, I’ve forwarded this to our developers and will update this thread if we have any news.