Prezi Video desktop App for MAC Crashing whenever starting

Hi all! I have tried installing and reinstalling Prezi vide app for MAC, but it always crashes when i import a document or start it. Is there any step i can do to fix this?

Some information on the Macbook Model:
MacOS Catalina 10.15.7 (19H524)
MacBook Pro (13-inch, 2020, Four Thunderbolt 3 ports)
2.3 GHz Quad-Core Intel Core i7
16 GB 3733 MHz LPDDR4X
Intel Iris Plus Graphics 1536 MB

some information on the crashReport

Process: Prezi Video [88363]
Path: /Applications/Prezi Video.app/Contents/MacOS/Prezi Video
Identifier: com.prezi.PreziCast
Version: 1.18.0 (6210)
Code Type: X86-64 (Native)
Parent Process: ??? [1]
Responsible: Prezi Video [88363]
User ID: 501

Date/Time: 2021-04-30 16:45:22.223 +0900
OS Version: Mac OS X 10.15.7 (19H524)
Report Version: 12
Bridge OS Version: 5.2 (18P4346)
Anonymous UUID: BD9DEA03-9706-1660-A226-46D775EFF423

Sleep/Wake UUID: 91384FE6-F004-4B67-BBE6-1DCCE5E1EFB2

Time Awake Since Boot: 48000 seconds
Time Since Wake: 29000 seconds

System Integrity Protection: enabled

Crashed Thread: 0 Dispatch queue: com.apple.main-thread

Exception Type: EXC_BAD_ACCESS (SIGSEGV)
Exception Codes: KERN_INVALID_ADDRESS at 0x000032b2ffb2b2c8
Exception Note: EXC_CORPSE_NOTIFY

Termination Signal: Segmentation fault: 11
Termination Reason: Namespace SIGNAL, Code 0xb
Terminating Process: exc handler [88363]

Hi @Rodrigo_Fernandes, thanks for reporting, I’ve forwarded this to our developers.
We’ll get back to you once we have any news

What is the update on this? There must have been a bad update, my app crashes everytime I open it on IPAD or Iphone. I cannot use the presentation at all. It is quite frustrating to be paying a yearly fee and the app not work.

1 Like

Thank you for the response. Will be waiting for news!

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