Prezi Video desktop App for MAC Crashing whenever starting

Hi all! I have tried installing and reinstalling Prezi vide app for MAC, but it always crashes when i import a document or start it. Is there any step i can do to fix this?

Some information on the Macbook Model:
MacOS Catalina 10.15.7 (19H524)
MacBook Pro (13-inch, 2020, Four Thunderbolt 3 ports)
2.3 GHz Quad-Core Intel Core i7
16 GB 3733 MHz LPDDR4X
Intel Iris Plus Graphics 1536 MB

some information on the crashReport

Process: Prezi Video [88363]
Path: /Applications/Prezi Video
Identifier: com.prezi.PreziCast
Version: 1.18.0 (6210)
Code Type: X86-64 (Native)
Parent Process: ??? [1]
Responsible: Prezi Video [88363]
User ID: 501

Date/Time: 2021-04-30 16:45:22.223 +0900
OS Version: Mac OS X 10.15.7 (19H524)
Report Version: 12
Bridge OS Version: 5.2 (18P4346)
Anonymous UUID: BD9DEA03-9706-1660-A226-46D775EFF423

Sleep/Wake UUID: 91384FE6-F004-4B67-BBE6-1DCCE5E1EFB2

Time Awake Since Boot: 48000 seconds
Time Since Wake: 29000 seconds

System Integrity Protection: enabled

Crashed Thread: 0 Dispatch queue:

Exception Codes: KERN_INVALID_ADDRESS at 0x000032b2ffb2b2c8

Termination Signal: Segmentation fault: 11
Termination Reason: Namespace SIGNAL, Code 0xb
Terminating Process: exc handler [88363]

Hi @Rodrigo_Fernandes, thanks for reporting, I’ve forwarded this to our developers.
We’ll get back to you once we have any news

A post was merged into an existing topic: Prezi viewer app dont work correctly with my Ipad

Thank you for the response. Will be waiting for news!

Hi @Rodrigo_Fernandes, could you please send me the full crash report you receive from Prezi Video?

You can use to send the file to me, please make sure to create a transfer link instead of sending me an email.

sorry for the delay. I am sending the crash file here:

Thanks, @Rodrigo_Fernandes, I’m getting back to you as soon as possible.

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No response? I’m having the same issue

Hi! I figured on my side by chance. Basically, I had a virtual camera, called Camtwist, that was being automatically selected by Prezzi when opening and that crashed the program every time. Once i deleted the virtual camera, the application started working normally. I think that to fix without deleting the virtual camera we would need to change information in Prezzi so it selects by default your notebook camera, not a virtual one.

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Hi @Rodrigo_Fernandes, thanks for reporting that, I’m happy that you have solved the issue on your end, I’ve also forwarded this information to our developers.

Hi @Greg_Valdez, could you please send me the crash report you get when the app is crashing?
You can use to send the file to me, please make sure to create a transfer link instead of sending me an email.

2 posts were merged into an existing topic: Desktop App Prezi Next does not run