Prezi Video froze entire PC

Hello.
I was just recording my presentation with my voice and finished it after some time.

Now I wanted to save my video locally and the desktop application started and got stuck at 1.4%. Now my entire PC is frozen and I can’t even move the mouse or start the task manager.

The presentation is due tomorrow and I really need it as soons as possible.

I am running Prezi Video on Windows 10.

Just tried again with 2 videos just to test. The videos were barely 20 seconds long and still froze the whole PC.

Definitely cancelling my subscription now. I can’t afford to troubleshoot problems all day long. I assume you don’t test your software thoroughly.

Hi @Caner_Kaya, we would be happy to help.

Could you please share the Engine logs from your application?
You can find the Engine logs on the following location:
c:\Users\USERNAME\AppData\Local\Temp\Prezi.Cast\Engine\Log\

You can use wetransfer.com to send the file to me, please make sure to create a transfer link instead of sending me an email.