Prezi Video low frame rate in MS Teams

Hi Everyone,

I am experiencing an issue whereby my webcams frame rate drops to around 1fps when I am using prezi videos conference call feature.

Is there anyway to fix this?

Many Thanks,


Hello @Ross_Griffiths, which conference tool are you using? Is your internet connection stable enough?

Hope to hear from you soon!

Hi Catarina,

I am using Microsoft Teams. My internet is very fast so that shouldn’t be the problem.



Thanks @Ross_Griffiths! Does this issue happen both in the online and app version of MS Teams?

It was on the windows desktop version. However I have tried again today and I am not experiencing the same issue as yesterday :slight_smile: . Everything is working normally.

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@Ross_Griffiths glad it’s working better now! Please, keep us posted in case this issue happens again :slight_smile: