Prezi Video will not record in desktop app

Hello, it’s not my computer or internet speed… nor is it my camera/mic. Have checked all of them. I open the Prezi Video app and import my Prezi… then I press record. It counts down and then the screen freezes over with a white screen, saying “not responding.” Anyone have a work-around to get this fixed?

Hello @Family_Violence_Proj, could you please send us the system specifications of your computer?

It would also help if you could send a screenshot with the error message so we can investigate :slight_smile:

Hope to hear from you soon!