Prezi Viewer(for iPad) won't load stickers

Prezi Present Troubleshooting
#1

There is no problem with loading the path settings, texts, ans so on
but for STICKERS :disappointed_relieved:

Here’s the link.

Please help- I’m not sure how to load the stickers …

#2

Hello @Sunyoung_Park, could you please send me a screenshot of the issue?