Prezi won’t load and can’t edit in Russia

environment

#1

Yesterday I have created a Prezi using one of the templates, however, when I log in today to continue I am not able to open it for edit.

OS Windows 10, with last updates
Google Chrome 66.0.3359.139

https://prezi.com/p/tkc4ydvdl57w/

In chrome dev tools, I see that GET requests https://coedit054144192164.prezi.com/info?t=xxx can’t be resolved. But I can ping coedit054144192164.prezi.com

I also tried to create new Prezi and open it for edit. Everything fine with it.


#2

Hello, @Raza. Are you using Prezi in Russia by any chance? If yes, it we believe this is a regional issue. As a workaround in the short term, we recommend using a virtual private network (VPN).


#3

Yes, I am. But I tried several VPNs before submitting the post here. Same result.

As additional information that I can provide to you. I am also not able to open this Prezi in the present mode. But its opened to me when I tried do same using Chrome Incognito mode. I also turn off ad blockers plugins.


#4

Can you please explain why I am able to edit new created Prezi https://prezi.com/p/x0syil4woou5/ ? Is it possible to move touse broken to another server or something like this? I really need finish asap.


#5

Unfortunately, as the issue is not under our control (it is connected to Roskomnadzor blocking the IP addresses), there is not much we can suggest except for trying with different VPNs. I am very sorry you are experiencing this.