Prezi Won't Load Correctly


I have been working on a school project and as of recently I went into my presentation and it seems to have erased all of the work I put into it. It has gone back to the very beginning with the template before I began my presentation. Please help, not sure how to get all of my hard work back.


Sorry for any inconvenience @Sophia_Byron. If you share a link to the presentation, we’ll happily look into it.



I am having the same problem. I made a presentation and put hours of work into it and now the prezi as the template while all the content has been erased. I would really appreciate if someone can post a solution for this. Here is the link:


I have the same problem! please help me now I have the oral exam on monday and I have to finish it!


I’ve checked your presentation and it seems complete on my computer, our database also doesn’t show any content loss. Do you still experience the issue?


I am having trouble loading my Prezi Next presentation. I can open Classic presentations and have tried loading the Prezi Next presentation both on Firefox and Safari, but neither works. It starts loading, but at about 40 percent just stops loading.
Any advice?


Are you on a Mac? If so, try shutting down Safari and Firefox. Restart your Mac and try again. . .


Could you please share the link of your presentation with me so that I could have a look?


Thank you for the response. I’ve tried restarting but to no avail :frowning:


Dear Vanda,

Here is the link:
I’d greatly appreciate any suggestions you may have.


Thank you for the link, I’ve just opened your presentation and it loads fine on my computer, so the issue should be connected to your browser or some web-security software on your end. Please make sure that JavaScript and cookies are allowed (white-listed) for
each for both http and https, in your browser and any firewall software, browser privacy add-on, etc. that you may be running on your computer.

Our website supports all major modern browsers, but for the best experience we recommend using the latest versions of Chrome, Safari, Firefox 64-bit or Edge.

Also, please disable any adblockers you might have in your browser.

*Note: If you experience this issue from a protected network, you may need to ask the responsible IT person to make these adjustments for you. This is common if you are trying to access from an educational institution or a company network.

Presentation does not open

Thanks so much for the feedback. I’ve contacted our system admin. Hopefully that takes care of the issue.


You’re very welcome, Sibylle, I hope it works out!


I have the latest version of Chrome, but whenever I try to access the site it doesn’t load completely. I only see some words/buttons (log in, “why prezi” button and some other) displayed on a white page, but that’s all, no images or interface, nothing. I’m simply unable to use the desktop app. What can I do?

I can provide some screenshots if necessary.


Sorry for the late reply. If you’re still experiencing this issue, please check @Vanda’s earlier reply above.


I spent a long time doing one perfect Prezi to be presented today, unfortunately while the prezi cover show what I did, when it is in presenter view or edit, it shows something that I started at the beginning with, 90 percent of what I did is not there… :frowning: sucks big time. And to ask for support, chat - please pay more, e-mail, wait for them to reply for a long time (haven’t received any now).

Please bring back what I did! Now!

Note, tried all of the above.


Please send a link to your presentation and we’ll happily check.


Prezi just shows up with this weird page


Hi, @Grace_Baxter. Could you please check Vanda’s reply above?

Also, please know that for the best performance we suggest using the latest version of Google Chrome.


Hello, my prezi next, entitled “PSA 2018” won’t load. what is the problem?