Problem with saving Prezi video

Hi @Kim_Korte, could you please check how much free space do you have on your computer?
Could you also tell me how long the video is that you were recording?

Hi Bart,

I was able to solve the issue with Apple last night, so I am able to save videos to my local drive. However, I am still having issues uploading to Prezi servers. I tried three times.

Hi @Kim_Korte, it seems like you are having issues with Firewall or Network settings.

Could you please check out this support article?

I did already. I even asked Apple. I don’t have softward on my iMac that has a firewall. I made sure that Prezi allowed all incoming connections. That is pretty much all I have for firewall settings on my computer.

Hi Bart,

I was able upload a 34-minute video today. I assume this is because it is a Sunday and there is less traffic. This tells me that it is an issue on the Prezi side and not an issue with my firewall or anything on my side.

It seems to be a capacity issue on your servers. Please advise.


Thanks, @Kim_Korte, for the detailed error messages, I’ve forwarded it to our developers who will investigate the issue. We’ll update this thread once we have any news.