Recover Design

Hello there,

About 10 minutes ago (some time between 8:10p and 8:15p), I clicked on “dashboard” and then when I went back into the presentation, I appear to have lost all of the work I did over the last 3 hours (I think it may have something to do with the fact that I had an older version open in another browser window so when I closed out and went to dashboard it autosaved a previous version). Is there any way to get this back?

Many thanks!

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Hello @Mica_Donnelly, can you kindly create and send me a share link of your project? Or the name of this project would help me as well.
Also, send me the time zone you are currently editing from, we need this info to check in our system versions on the time you mentioned.

I hope to hear from you soon! :slight_smile:

Hi @Gus, sorry, newbie here. I sent you the link and info via private message. I am in EDT. Thanks so much!

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Hey @Mica_Donnelly, no problem at all! I’ve just replied you!

HI Gus, I am facing the same issue. How did you solve the problem? My work of two hours just disappeard. Please let me know.
Many thanks

Hello, Rosita! Very sorry to hear that! Could you, please, send a link to this particular project where some of the changes weren’t saved? Will investigate what can be done!

Hi Andrejs, this is the one:
hope you can help. Thank you, Rosita

I have restored the last saved version of your project and also created a copy of the current version of your project. We have received your support ticket and have sent an answer there, too.

I don’t know if this is where I should ask, but I have a similar problem. Log In | Prezi lost a chunk at sometime between 9:49-10:24 pm PST. Undo/Redo isn’t helping. I’m going to cry. Thank you if you can help!

Hello @Amy_Meyers1.
Could you please give me an exact time and date where the document was still in it’s desired form?