Hi I got a recurrent problem with prezi. It is time consuming and if i can not solve it i will not be using prezi. The synchronization is not efficient, evenmore when switching from my macbook. Well if you are able to reover an ealier version of my prezi called document partage post ISGC it would be great. For your information last time i lost a wwekend of work during this event and i had to make it again within a while day of stress. It should be easier to recover a version! Best, Julien
Hello @Julien_THIEL, welcome to the community Synchronization problems usually occur when the internet connection is unstable. Could you please make sure there are no firewall or adblock settings in your computer that could the blocking the connection? I’m really sorry that you’re experiencing this.
I’m happy to revert any presentation for you, just please send me the exact URL to it
This one please!
If i had known last month would have been great… i tried a lot by phone or with email… we have a premium access as requested for a phone assistance you know…
Hi @Julien_THIEL, thank you for the feedback, I’ll make sure to discuss it with the responsible team. The presentation you sent only has 4 versions, I can revert it to around 9 a.m. (CET) if that helps you. It seems like only a couple of items have been removed since then from the presentation, but maybe that was intentional. Please let me know if you still want me to revert it.
I need the one from yesterday evening the one from this IP
Hi @Julien_THIEL, thank you for getting back. I’m afraid there are no saved versions from yesterday, I could only revert it to today 9 a.m. CET.
Hi, Can you please help me recover an earlier version of the following presentation? I would like the version saved from yesterday.
En mi versión anterior estaba una animación de la tabla periódica
Hola @Angel_Garcia, he adjuntado tu publicación a este tema. Podrías enviarnos el enlace de visualización de la presentación para que te podamos ayudar?
Hello @Austin_Mortimer I reverted it, could you please check it and let me know if this is the version you were looking for?
Hi Prezi Employees,
Is it possible if you could recover a previous version of this Prezi link from May 9th 2019 please. Somehow all the content on this Prezi was deleted and so I’d just like to have it recover.
Hey @Ruiz_Rivera, welcome to the community I just reverted your presentation, could you please check it and let me know if this is the right version?
Hi there. I am having the same issue. Can you please revert this prezi: https://prezi.com/view/QAFSyTxHCgjpZsRYe9Hq to May 10?
Hi @Brittni_Arthur, it seems like you and Ruiz are talking about the same presentation. Please see my answer above and let me know if this is the right version.
Yes we are. Thank you. It looks like everything is there now. Thanks so much.