Refund when not using prezi for a whole year


#1

Hey;)
My question is, whether I get a refund if I cancel my subscription earlier than a year.
Thank you in advace, Gianna


#2

Hi @Gianna_Shanti, canceling the subscription only means that your license will not renew automatically at the end of the ongoing subscription period. If you would like to request a refund, you can do so within 14 days after the payment but after that two weeks, you can only cancel the subscription which means it will expire once the year is over. I hope this makes sense!