I have two 6th grade students who are unable to self-register for a Basic account. When they click “Create your free Basic account”, it says “Please use a valid email address”. They have school Google accounts (G Suite For Education), but the gmail app is turned off for them until they reach 8th grade (i.e. they have an email address @students.rockingham.k12.va.us, but cannot receive email there until they are in 8th grade). I thought maybe they had already self-registered for accounts and just forgot their passwords, so I temporarily enabled the gmail app on their accounts and made sure they can receive email from prezi.com, I went to Forgot Password and entered their email addresses, and they never received an email with a link to reset their passwords. Please help me register these two students. I can’t post their email addresses in this forum, and I cannot contact support directly with my free account, so I would appreciate someone from Prezi reaching out to me to resolve this. Thanks.
Screenshot of error the students see when attempting to self-register: