Support chat option

I need to talk to support via chat and the button is not working. When I click on it nothing happens.

Please help!

I’ve tested on chrome and edge.

Hi @Liliane_Wanderley, what happens exactly if you click on the button?
Have you tried in an incognito window? You can open an incognito window in Google Chrome by pressing CTRL + SHIFT + N on a Windows PC or CMD + SHIFT + N on a Mac.
Hope this helps!

Hey @Bart. Even i am quiet disappointed with your chat support. The chat button doesn’t work for most of the time. Perhaps it remains disabled from your end.

As per information received chat support is available from 9:30 to 23:55. However, i have been trying to reach it since past 4 hours and it isnt working. I have tried using Chrome, and the incognito window as well. Other modes of communication by community chats and tickets are quiet slow.

Becomes difficult to wait for 4-5 hours while working on a presentation for resolving the issues. Didnt expect that while purchasing the premium membership.

1 Like

Hey @Bart, this is precisely my concern. Waiting for 16 hours without a revert. at Prezi community .

I had raised a ticket 19 hours ago and still no revert on it as well. The chat button isnt working.

How do you expect us to deliver on our commitments with such long lags at your end.

Hi @Dipanshu_Gupta1, please note that we do not offer support via Chat or the Community Forum over the weekend.

Could you tell me what do you mean by the chat button not working? And what do you mean by most of the time?

Hello! Could you please confirm the days of the week and hours that the Prezi chat support service is available? Please also specify the time zone that these hours correspond to. Thank you!

Hello @Pauley_Tedoff, chat support is available Monday - Friday, from 9:30 AM until 12:00 PM (CET).

Hope this could help!

Is the chat support feature, under Help, working for other? Since i don’t have a premium plan, I can’t call for billing support.

Hello @Agustin_Arreola, I merged your post with the relevant thread.

Chat support is available Monday - Friday, from 9:30 AM until 12:00 PM (CET) for users with a Plus or higher plan, so it’s available to you :slight_smile: The billing phone is available for anyone.

We can also assist you through here, let us know if you have any questions!

I need to contact Chat for support. Signed up for free trial on my edu account, but Chat is still not available to me. How can I access Chat?

I need to contact Chat. I am a Plus edu member. I tried Chrome incognito and I can see the chat button but when I click on the button nothing happens.

Hi @Laurie_Hartman, I’ve merged your question to the relevant topic.

I’ve tested your chat access and it should work now. Could you please check on it?

You can also check on our support site.