Syncing failed



I try to edit my presentation but it says that the syncing failed because I am not connected on internet. But I am and the other presentations work perfectly.

I try to make a copy of the presentation but it says it is impossible.
I don’t want to loose my presentation…

What can I do?


Check your security settings. Something might be blocking Prezi from connecting to the Internet. Firewall-related issues and how to resolve them.

Robin, Certified Prezi Expert at


Thank you Robin.
My firewall was blocking Prezi and not allowed the app to connect to Internet.


I need help, I don’t know what to do. My presentation just don’t want to save. What should I do?


@Martyna_Szulc, I have merged your question to the relevant thread. Please see Robin’s answer above. I hope it helps!