Templates not loading

Hi! I am new to prezi and am trying to start a presentation. It would not work at all in internet explorer so I downloaded chrome. In chrome at least I can start a new presentation but when I select a template I get the white ring rotating and “Loading template preview” but it never actually loads.

I’m really interested in trying this product but I can’t get it to work!

Our online editor supports Chrome, Safari and Firefox 64-bit, but for the best experience we recommend using the latest version of Chrome.

If an adblocker is running in your browser, it can also cause some issues while editing and saving your presentation.

Please make sure that JavaScript and cookies are allowed (white-listed) for

each for both http and https, in your browser and any firewall software, browser privacy add-on, etc. that you may be running on your computer.

*Note: If you experience this issue from a protected network, you may need to ask the responsible IT person to make these adjustments for you. This is common if you are trying to access Prezi.com from an educational institution or a company network.

I hope it helps!

Ugh, I’m having this issue, too… on multiple computers. I have to restart my PC for the template browsing feature to work.

Sorry you’re experiencing problems, @Senor_Loving. Did you check @Vanda’s recommendations above? You might also try whether accessing Prezi.com from another location (different network) helps.

Is there any solution on this? I have the same problem on Chrome which is the latest. And check @Vanda’s recommendations above…

@Patrick_Li could you please send us a screenshot of what you see? Does the same thing happen in different browsers, as well?

Dear Vanda, after reinstall Chrome and follow the above setting, it now works well, thank you very much :slight_smile:

@Patrick_Li this is really great news, I’m glad to hear it! Let me know if you need any help in the future! :slightly_smiling_face:

A post was split to a new topic: When I want to choose a template, I get a “No results for this color selection” error message

A post was split to a new topic: The presentation doesn’t download

Im using safari and still my tempelates won’t load . Its been an hour and im frustrated

@Harshi_Shah Have you also tried using the editor in Chrome?

Please also check the above-mentioned firewall settings and in case you are still experiencing the same issues after whitelisting the pop-ups, please provide us the system and technical specifications of your computer so we can further investigate. Thank you in advance.

For some odd reason, every template won’t work no matter how many times I click on it. Is there something I’m missing? Can you please help me. Thank you -M()\tt

Hello @Matt_Keenan, I would suggest making sure your computer and browser meet the system requirements. Please consult this tutorial. If you need further assistance feel free to reach out to us, we’ll be happy to help.

Good morning.
I am a new Prezi member and am trying to work in Prezi Next.
This morning, I am attempting to create a new presentation from a template (which I assume are housed online).
When I click Create from Template, then select the template, then click on Use this Template, I get a Loading wheel that never stops - the template never downloads.

I have fast Internet at home. Please help me understand why I am unable to download a templete to use.

Thanks, Greg

Hello @Greg_Woodard, I merged your post with the relevant thread. Could you please check the recommendations mentioned in this post?

Let us know if this could help :slight_smile:


It looks like this post is related to the online version. I assume when I click on create a then select a template as I describe above, Prezi Next is pulling the template for offline editing from an online source.
My question relates specifically to Prezi Next as I want to be able to edit Prezi presentations offline.


Hello @Greg_Woodard, so this issue is happening when you’re using the desktop application? Could you please send us a screenshot of what you see?