The audio of the presentation is not heard on Android

The audio of the presentation slides is not heard on Android. On other devices it is perfectly audible

Hello @ABAO_Bilbao_Opera, could you please tell us if you’re using the Prezi Viewer application to visualize your presentation?

It would also be helpful if you could send us the title of the mentioned presentation, so we can further investigate it.

Hope to hear from you soon!

No, native web browser and Chrome.

Thanks @ABAO_Bilbao_Opera, for best results, we advise to use the Prezi Viewer application for mobile, and not your mobile browser. Could you please try it and check if the sound is reproduced?

Hope to hear from you soon!

This is of no use to us because we cannot control the software that the recipients will use to view it. We need it to be heard in any browser.

We are still waiting for a response

@ABAO_Bilbao_Opera due to the current mobile lite viewer capabilities, we cannot guarantee that the full functionalities of the presentations will be available through there.

We recommend you to advise installing the Prezi Viewer application, as no Prezi account is required for it :slight_smile: